DATAGROUP

Senior Service Manager

DATAGROUP

full-time

Posted on:

Location Type: Hybrid

Location: Pliezhausen • Germany

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Job Level

Senior

Tech Stack

ITSM

About the role

  • You are the central point of contact and advisor for all matters concerning selected customers
  • You take full responsibility for these customer engagements and for service delivery across all DATAGROUP departments
  • Ensuring compliance with SLAs is also part of your responsibilities
  • You are also responsible for customer billing of contractual services and cost control
  • Your passion is the continuous optimization of delivery processes
  • As a sales-oriented personality, you develop customer relationships further and drive strategic expansion
  • Additionally, you support team leadership and account management with special topics
  • In short: You make sure that your customers are satisfied with DATAGROUP's service

Requirements

  • Successfully completed technical or business degree (e.g., Business Informatics, Technical Business Administration, Economics) or equivalent vocational training, plus solid IT knowledge
  • A good sense for trends and innovations in the IT environment
  • Several years of professional experience in managing customers and teams from service delivery units
  • Good knowledge of IT Service Management according to ITIL
  • Strong communication skills and a confident presence at IT decision-maker level
  • Ability to take responsibility and assertiveness at management level with the customer
  • Customer-friendly and service-oriented working style
  • High social competence as well as teamwork and assertiveness skills
  • Reliable, structured working style and strong problem-solving skills
  • Excellent German and good English skills, both written and spoken
Benefits
  • An open and cooperative corporate culture with a trusting working atmosphere
  • A modern company car that you can also use privately
  • Challenging tasks and client projects
  • Flat hierarchies and short decision-making processes
  • Friendly team with great, motivated people
  • Flexible working hours to support work–life balance, including mobile/remote working
  • Comprehensive social benefits, company pension scheme, JobRad (company bike), sports activities, staff restaurant, and much more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT Service ManagementITILcost controlservice deliverycustomer billingprocess optimizationtechnical knowledgebusiness knowledgecustomer managementteam management
Soft skills
strong communication skillscustomer-friendlyservice-orientedhigh social competenceteamworkassertivenessreliable working stylestructured working styleproblem-solving skillssales-oriented