DataGalaxy

Account Manager, Customer Team

DataGalaxy

full-time

Posted on:

Location Type: Hybrid

Location: Paris • France

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About the role

  • Build and maintain strong relationships with C-Level, Executive Management, and various stakeholders within each account: understand their use cases, success metrics and monitor their project success.
  • Create, drive and increase revenue within a dedicated accounts portfolio
  • Develop account management plan for upsell and retention strategy
  • Develop business in your accounts to meet your annual ARR growth target
  • Suggest innovative solutions to meet customer needs.
  • Coordinate customers’ testimonials and references to support the Account Executive team developing new business.

Requirements

  • Significant experience in an Account Management role selling SaaS solution with a customer-oriented approach
  • Being customer obsessed : ensuring, in collaboration with the CSM team, the customer satisfaction
  • Fluent in English and French
  • A proven history of closing deals and growing accounts
  • Identify, develop and close opportunities across your portfolio of accounts to meet your upsell target
  • Strong problem-solving and negotiation skills
  • Dynamic, curious, creative and self-driven
  • Strong communication and interpersonal skills: ability to build relationships with clients and collaborate with Business Development, Marketing, Pre-Sales, CSM, Support and Product to ensure clients renew and grow
  • Excellent organizational skills
  • Proficiency in CRM software (Salesforce or HubSpot)
Benefits
  • Offices in the heart of Lyon and Paris
  • Flexible working hours ("forfait jour")
  • Remote work at will & 2.70€ net per day worked from home
  • 2 weeks of working from anywhere 🌍
  • Health insurance Apicil covering you and your family
  • Meal vouchers (Swile card of 9€/day)
  • Public transport 50% reimbursement, 100% reimbursement for your bike subscription
  • Holiday Bonus 🏝️
  • Quarterly team events and seminars
  • An attractive remuneration according to your performance and your potential
  • A real opportunity to join a French start-up that is a pioneer in its market 🚀
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementSaaS solutionsUpsellingCustomer retentionRevenue growthClosing dealsOpportunity developmentCustomer satisfaction
Soft Skills
Problem-solvingNegotiationCommunicationInterpersonal skillsRelationship buildingCollaborationOrganizational skillsCreativitySelf-drivenCustomer obsession