DataEQ

Account Director

DataEQ

full-time

Posted on:

Location Type: Remote

Location: South Africa

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Job Level

Lead

About the role

  • Retain existing client base
  • Ensure that client renewals are processed timeously
  • Complete relevant RFPs and RFQs where required
  • Build a solid network of contacts in each client organisation
  • Uncover key issues in client organisations that our data can be used to solve
  • Ensure that our data is understood and used widely across client organisations
  • Upsell existing client base
  • Create a clear strategy for the growth of your current client base and your focal industries
  • Ensure that your clients are getting as much value out of our data as possible
  • Ensure that our data is pushed into varying teams within your client organisations and is used by a multitude of users and budget holders
  • Manage day to day client queries
  • Assist clients with any day to day queries
  • Ensure the smooth running of your clients’ Analyse and Engage accounts
  • Help clients get as much value as possible out of our data, whether through building dashboards, talking the clients through insights, or training the clients on Analyse and Engage
  • Brief the analyst team on reporting requirements and ensure that completed reports reflect client requirements; check reports for errors before sending them off to clients; manage client change requests
  • Manage client expectations
  • Internal stakeholder management and administration
  • Manage Account Managers (where applicable) and this will include hiring, onboarding, upskilling, strategising with, and setting KPIs for Account Managers
  • Setting clear client forecasts & upsell plans across yours and your Account Managers’ portfolios
  • Drafting cost estimates and proposals
  • Supporting finance on resolving any overdue payments

Requirements

  • A tertiary qualification
  • 5+ years experience in a senior client service role
  • Proficiency in MS Word, PowerPoint, and Excel is essential, and you'd need to be comfortable learning and navigating new web-based software applications
  • Analytical problem solving and attention to detail
  • Outstanding communication skills in writing and in person
  • The ability to work flexibly in a fast-paced, performance-orientated environment
  • A curious, always learning personality
  • Excited by the scale and potential of the DataEQ vision
  • Target-driven, determined and energetic
  • A collaborative colleague who builds strong relationships internally as well as externally
  • Able to travel locally
  • An exceptional relationship builder and excellent at getting things done.
Benefits
  • Generous annual leave
  • Market related remuneration packages (including generous commission structures for our client-facing team members)
  • Regular company status meetings to ensure everyone is aligned and working towards the same purpose
  • Paid sabbatical after 5 years of service
  • Fully remote work environment with access to co-working space
  • A solid work from home set up, which includes a contribution towards your wifi expenses
  • Optional Pension Fund, Medical Aid and Group Life
  • Personal development budget
  • Bi-monthly team socials
  • Talented colleagues and an open culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisdashboard creationreportingRFPsRFQsclient forecastingcost estimationproposal draftingMS WordMS PowerPoint
Soft Skills
communicationanalytical problem solvingattention to detailrelationship buildingflexibilitytarget-drivencollaborationcuriositydeterminationenergy
Certifications
tertiary qualification