Customer Success Manager, Paid Social Media Buyer – Social Media Marketing Experience

DatAds

full-time

Posted on: 1/6/2026

Location Type: Remote

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About the role

Customer success & advisory: Support and develop our eCommerce and agency clients. You analyze existing setups, identify optimization opportunities, and help integrate DatAds more effectively into their daily processes.
Customer support: Conduct regular calls with clients, provide support via Slack, and actively assist with strategic questions related to their creatives and campaigns.
Upselling & reactivation: Identify growth opportunities with existing customers and proactively reach out to inactive or former leads via our CRM.
Communication & content: Create copy, emails, and short updates for customer engagement, success communication, and to support sales activities.
Collaboration & initiative: Work closely with the two founders, Max and Daniel, contribute your own ideas, and continuously improve our internal processes.

At least 2 years of experience in performance ads (e.g., Meta, Google, LinkedIn, or TikTok) — both in hands-on campaign management and strategic planning.
Ideally experience at an agency or as a freelancer — you understand the dynamics, responsibility, and self-starter mentality that entails.
Hands-on mentality — you roll up your sleeves rather than only analyzing, and find pragmatic solutions.
Growth mindset & self-motivation: You want to see results, take ownership, and help build something.
Confident, personable customer-facing communication — both written and in video calls.
Fluent German and strong English, both written and spoken.

Benefits

Professional growth: You will be actively involved in exciting projects and have high ownership over your tasks. A steep learning curve is guaranteed.
Dynamic start-up atmosphere: Fast communication and decision-making, flat hierarchies, a talented and motivated founding team, and shared celebrations of success.
Flexible work: Adapt your working hours to your needs and enjoy the option to work remotely + 25 days of vacation.
Marketing network: Find your entry into the marketing scene with us, learn from experts, and expand your professional network with top people in the marketing industry.

Tip: use these terms in your resume and cover letter to boost ATS matches.

performance adscampaign managementstrategic planningcopywritingcustomer engagementCRM

customer successcommunicationcollaborationinitiativegrowth mindsetself-motivationpersonable communication