Senior Security Analyst – Customer Trust
Datadog
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $145,000 - $180,000 per year
Job Level
About the role
- Drive end-to-end security assurance for regulated customers, strategic opportunities, and new markets—coordinating cross-functional inputs and serving as the primary partner from Security
- Lead customer-led audits and support external audit readiness, including evidence collection and walkthroughs
- Support incident response as a key stakeholder—coordinating customer communications, follow-ups, and post-incident improvements
- Review and advise on non-standard security and compliance terms in customer contracts, partnering closely with Legal
- Translate customer and regulatory requirements into actionable internal guidance; identify and help close gaps in security, privacy, and compliance programs
- Lead initiatives to improve how trust work runs—optimizing intake, triage, evidence strategy, and knowledge management
- Leverage automation, AI, and analytics to reduce manual work, increase consistency, and surface insights that drive prioritization
- Develop and maintain internal and external trust content (e.g., FAQs, whitepapers, runbooks, Trust Hub materials) to scale Datadog’s security narrative
- Mentor teammates and contribute to a high standard of quality, judgment, and operational excellence
Requirements
- 5+ years of experience in Customer Trust, security engineering, information security, or a closely related field
- Proven track record of leading cross-functional initiatives and delivering results in fast-paced or ambiguous environments
- Experienced in applying automation and AI to reduce operational burden and enhance quality, with appropriate validation and controls
- Knowledgeable across key security and trust domains (e.g., incident response, DR, access reviews, vendor risk, regulatory workflows) and how they connect
- Skilled at mapping customer or regulatory requirements to security frameworks (e.g., SOC 2, ISO 27001, GDPR; additional frameworks a plus)
- Comfortable prioritizing and managing multiple concurrent workstreams and time-sensitive requests with minimal oversight
- Calm and clear under pressure—able to communicate effectively and make thoughtful decisions during high-stakes situations
- Detail-oriented with strong documentation and review skills, balanced by pragmatic risk judgment
Benefits
- Generous and competitive benefits package
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Employee-focused best in class onboarding
- Internal mentor and cross-departmental buddy program
- Friendly and inclusive workplace culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
security engineeringinformation securityincident responseautomationAIsecurity frameworksSOC 2ISO 27001GDPRdocumentation
Soft Skills
cross-functional leadershipcommunicationdecision makingdetail-orientedpragmatic risk judgmentmentoringorganizational skillscalm under pressuretime managementproblem solving