Senior Strategic Support Specialist
Datacor, Inc.
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
Tech Stack
About the role
- Manage strategic support accounts and coordinate delivery management for various projects.
- Work closely with clients to understand their needs and develop tailored support strategies.
- Ensure the successful execution of projects and monitor project progress.
- Identify potential risks and implement solutions to keep projects on track.
- Build strong relationships and act as the main point of contact for all client-submitted cases.
- Provide the highest level of support by quickly diagnosing and resolving client issues.
- Establish a help desk to help desk partnership and coordinate with the client's help desk team.
- Develop escalation procedures to ensure quick resolution of critical problems.
- Monitor and improve help desk performance by reviewing metrics and implementing strategies.
Requirements
- Bachelor’s degree in Computer Science, IT Management, Manufacturing, Business Administration, or related field (or equivalent experience).
- 2–3 years of Datacor ERP experience required.
- Strong understanding of help desk to help desk models of customer support.
- Strong organizational skills with attention to detail and the ability to prioritize and complete support cases and projects on time.
- High proficiency with Microsoft Office and business productivity tools.
- Excellent verbal and written communication, time management, interpersonal, and presentation skills.
- Strong desire to provide Best-in-Class customer service.
- Process-driven mindset focused on repeatability and scalability.
- Passion for analyzing data, solving problems, and driving continuous improvement.
- Ability to thrive in cross-functional, collaborative environments.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Datacor ERPproject managementhelp desk supportdata analysisproblem solvingcustomer servicemetrics reviewescalation proceduressupport case managementprocess improvement
Soft skills
organizational skillsattention to detailtime managementinterpersonal skillscommunication skillspresentation skillscollaborationstrategic thinkingrelationship buildingadaptability
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in IT ManagementBachelor’s degree in ManufacturingBachelor’s degree in Business Administration