Product Support Specialist
Datacor, Inc.
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Customer Support: Providing Tier One tech support. Handling support calls, emails and feature requests from customers. Getting to know our customers on a first-name basis and being their advocate.
- Professional Services: Helping new and existing customers with software projects including Custom Report building and Custom App configuration.
- Technical Documentation: Help create, contribute to, and maintain technical documentation.
- Product Improvement: Work with the Client Services and Development teams to improve Internal and Customer Facing tools to interact with our product.
Requirements
- 2-5 years' experience writing SQL queries, conducting data manipulation and scrubbing
- Strong research skills to collect information, troubleshoot and document issues
- Minimum intermediate working knowledge of Microsoft Office Excel
- Experience in Customer Support, Technical Support, and Project Management
- Excellent verbal and written communication
- Strong analytical and problem-solving skills
- Strong organizational and time management skills
- Previous experience in Software as a Service (SAAS)
Benefits
- Health insurance
- Paid time off
- Flexible work hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLdata manipulationtechnical documentationcustom report buildingcustom app configurationMicrosoft Office Excel
Soft Skills
customer advocacyverbal communicationwritten communicationanalytical skillsproblem-solving skillsorganizational skillstime management skillsresearch skills