Datacom

Complex Service Desk Analyst

Datacom

full-time

Posted on:

Location Type: Hybrid

Location: Wellington • New Zealand

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About the role

  • Providing in depth technical support via telephone or email
  • Problem solving and troubleshooting; seeking out answers to get the best resolution for our customer
  • Privileged access admin and project support
  • Liaising with internal and 3rd party resolver teams – coordinating outcomes

Requirements

  • Excellent communication and written skills
  • A positive attitude, where taking initiative is second nature to you
  • Forward-thinking problem-solving skills - you see a dead end as an opportunity to explore more options!
  • An understanding of ITIL service delivery methodology and service desk
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent communication skillswritten communication skillspositive attitudeinitiativeproblem-solving skillsforward-thinking