Atlassian Consultant
Datacom
full-time
Posted on:
Location Type: Hybrid
Location: Brisbane • Australia
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About the role
- Leading the design and configuration of Atlassian Products (e.g. Jira Service Management, Jira, Confluence, Atlassian Guard, Rovo, Bitbucket).
- Collaborating with business users and technical teams to gather requirements and deliver solutions that align with business objectives.
- Implementing and configuring Atlassian Products including workflows, automations, customisations, dashboards, and integrations.
- Acting as a Subject Matter Expert within the Atlassian Suite, ensuring best practices are followed throughout the project lifecycle.
- Providing ongoing support, issue resolution, and optimisation recommendations post-implementation.
- Working with a diverse range of clients across different industries, helping to drive transformation by implementing and optimising Atlassian Products.
Requirements
- An Atlassian Certification (ACP) or working towards certification.
- Strong hands-on experience in Jira Service Management (JSM) including Solution Design, Implementation, Configuration and Workflow Customisation.
- Strong hands-on experience with Atlassian Cloud Migration (Server or Data Center)
- Experience with Rovo and Atlassian Analytics is highly desirable.
- Experience in the integration of Atlassian Products with other Atlassian Tools, Marketplace Applications and Third Party Tools.
- Experience in Security Configuration and Auditing.
- Experience in building and configuring Reports and Dashboards to meet Business Requirements.
- Expertise in gathering and analysing business requirements and translating them into Technical user stories.
- Strong communication and stakeholder management skills, with the ability to lead client workshops and engage effectively at all levels.
- Solid understanding of ITSM and ITIL process.
- Ability to work independently and as part of a team in an agile environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Jira Service ManagementAtlassian Cloud MigrationWorkflow CustomisationSecurity ConfigurationAuditingReports and DashboardsBusiness Requirements AnalysisTechnical User StoriesAtlassian Products IntegrationAtlassian Analytics
Soft Skills
CommunicationStakeholder ManagementClient WorkshopsTeam CollaborationIndependent WorkAgile Methodology
Certifications
Atlassian Certification (ACP)