Epic Tapestry Analyst
Prominence Advisors
Job Level
Entry Level
About the role
- Role open to Datacom internal applicants only
- Develop skills into next level of support as Complex Service Desk Analyst
- Handle in-depth technical queries and seek solutions across teams
- Contribute to and improve existing knowledge base
- Provide in-depth technical support via telephone or email
- Problem solving and troubleshooting to achieve best resolutions
- Privileged access administration and project support
- Liaise with internal and 3rd party resolver teams and coordinate outcomes
- Support team during major outages and mentor colleagues
Requirements
- Amazing track record in Level 1 support
- Excellent communication and written skills
- Positive attitude with initiative
- Forward-thinking problem-solving skills
- Understanding of ITIL service delivery methodology and service desk
