Senior Project Manager – ServiceNow
Datacom
ITSMServiceNow
ServiceNow ITOM, CMDB Architect
Datacom
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AngularCloudITSMJavaScriptSDLCServiceNowSOAP
About the role
- Serve as the primary technical point‑of‑contact for ITOM/CMDB projects and customer stakeholders.
- Lead onsite and virtual technical requirements workshops to capture solution needs and constraints.
- Design end‑to‑end technical solutions for ServiceNow ITOM and CMDB (Discovery, Service Mapping, Event Management, Orchestration, Cloud Management) aligned to CSDM and client objectives.
- Translate business requirements into technical stories; estimate and collaborate with functional teams.
- Oversee and mentor developers and platform engineers; own delivery quality and sprint demos.
- Perform hands‑on development where required; produce design artifacts, runbooks, and knowledge transfer deliverables.
- Advise on integration options and vendor/partner tools to meet client integration needs.
- Maintain up‑to‑date expert knowledge of the ServiceNow platform and contribute to continual improvement of delivery processes and practice maturity.
Requirements
- 5+ years working on the ServiceNow platform with demonstrable ITOM/CMDB delivery experience.
- Proven consulting experience leading ITOM/CMDB implementations in client environments.
- ServiceNow CIS certification(s) for ITOM/Discovery/Service Mapping/CMDB (or equivalent proven experience).
- Strong hands‑on experience with Discovery, Service Mapping, Event Management, Orchestration and Cloud Management.
- Deep familiarity with Common Service Data Model (CSDM) and CMDB reconciliation approaches.
- Experience with MID Server architecture, Discovery Patterns (Pattern Designer, probes & sensors) and tuning.
- Broad integration knowledge: REST, SOAP, SSO/SAML, LDAP, JDBC/ODBC, FTPS and common integration patterns.
- Solid scripting skills on the platform (JavaScript — Business Rules, Client Scripts, UI Actions, UI Pages; knowledge of Angular/JS is a plus).
- Strong stakeholder engagement and communication skills; proven ability to consult, influence and translate between technical and business audiences.
- Experience working across SDLC methodologies (Waterfall, Agile/Scrum, SAFe).
- ITIL Foundation (minimum) or equivalent awareness of ITSM processes.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowITOMCMDBDiscoveryService MappingEvent ManagementOrchestrationCloud ManagementJavaScriptREST
Soft skills
stakeholder engagementcommunicationconsultinginfluencetranslation between technical and business audiencesmentoringcollaborationdelivery qualityrequirements gatheringproblem-solving
Certifications
ServiceNow CIS certificationITIL Foundation