ServiceNow ITOM, CMDB Architect
Datacom
AngularCloudITSMJavaScriptSDLCServiceNowSOAP
Senior Project Manager – ServiceNow
Datacom
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • 🇦🇺 Australia
Visit company websiteJob Level
Senior
Tech Stack
ITSMServiceNow
About the role
- Lead end‑to‑end transition projects (planning, cutover, go‑live, post‑go‑live support) across multiple customers
- Own release and cutover coordination: build runbooks, risk plans, rollback processes and stakeholder comms
- Act as the primary client/stakeholder lead for customer transition activities — manage expectations and escalate appropriately
- Ensure security‑first delivery and governance, working with architects, security and platform teams
- Drive consistency and repeatability: capture lessons, create templates/playbooks and scale delivery across streams
- Enable adoption: coordinate training, knowledge transfer and handover to BAU support
- Report on transition KPIs (availability, defect rates, adoption, cutover success) and continuously improve processes
Requirements
- 7+ years project/programme delivery experience; proven senior PM experience managing complex IT platform migrations
- Direct experience with ServiceNow implementations and/or tool migrations (Cherwell migration experience highly desirable)
- Strong release/cutover management experience (runbooks, rollback plans, cutover rehearsals)
- Excellent stakeholder management and customer‑facing communication skills
- Solid understanding of ITSM, CMDB concepts and platform governance
- Demonstrable planning, risk management and decision‑making under pressure
Benefits
- social events
- chill-out spaces
- remote working
- flexi-hours
- professional development courses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementrelease managementcutover managementrisk managementIT platform migrationsServiceNowCherwellITSMCMDBgovernance
Soft skills
stakeholder managementcustomer-facing communicationplanningdecision-makingexpectation managementknowledge transfertraining coordinationcontinuous improvementteam collaborationproblem-solving