Collaborate with sales and field engineering teams to accelerate adoption of Databricks platform
Lead post-sale technical account strategy and execution plan across multiple use cases
Serve as the accountable technical leader for specific use cases and customers
Be the first contact for technical issues or questions related to production/golive status
Leverage Shared Services, User Education, and Support resources for customer success
Create and execute a point-of-view on key use cases for production
Navigate Databricks Product and Engineering teams for innovations and upgrades
Develop execution plans for customer-facing technical roles and teams covering main use cases, enablement, product adoption, and governance
Provide KPI reporting on usage and customer health to Technical GM

Requirements

7+ years of experience in technical project / program delivery within Data and AI
Programming experience in Python, SQL or Scala
Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role
Understanding of solution architecture related to distributed data systems
Understanding of how to attribute business value and outcomes to specific project deliverables
Technical program or project management experience
Experience resolving complex escalations with senior customer executives
Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis, and managing delivery of complex programmes/projects
Track record of overachievement against quota, goals or similar objectives
Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent work experience
Can travel up to 30% when needed.

Benefits

Annual performance bonus
Equity
Health insurance
Flexible work arrangements
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonSQLScalatechnical project managementsolution architecturedata systemsbusiness analysisKPI reportingprogram deliverycustomer success

Soft Skills

collaborationleadershipcommunicationproblem-solvingstrategic thinkingcustomer engagementnegotiationadaptabilitystakeholder managementconflict resolution

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in Information SystemsBachelor's degree in Engineering