Data Innovations LLC

Laboratory Technical Consultant

Data Innovations LLC

full-time

Posted on:

Location Type: Remote

Location: Australia

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Tech Stack

TCP/IP

About the role

  • Resolve and respond to customer requests, support tickets in a polite, professional and timely manner
  • Design and implement connectivity solutions for customers and business partners using Data innovations software
  • Provide advanced level support and guidance from pre-implementation through post-live support
  • Provide customers and Business Partners with appropriate training and education
  • Maintain strong professional relationships with strategic customers, business partners and industry colleagues
  • Manage and accurately track time spent on assigned projects and tasks
  • Work collaboratively with other departments within the company
  • Act as and provide escalation support for the company’s customer support and sales teams
  • Document and deliver project status updates to all necessary individuals

Requirements

  • Minimum associate’s degree in business management, Computer Science or related field
  • At least 3 years of related working experience OR
  • At least 5 years related working experience with service implementations, technical services, project management or clinical laboratories
  • Working knowledge of laboratory instrument interfacing
  • Working knowledge of TCP/IP Network troubleshooting
  • Strong communication skills (written and verbal)
  • Excellent analytical and problem-solving skills
  • Demonstrated knowledge of and ability to execute upon the principles surrounding project management
  • Ability to meet travel requirements – up to 20% travel required
  • Must comply with and pass initial background check and drug screening, as well as subsequent background checks, drug screenings and vaccine requirements as required by customer contracts.
Benefits
  • Travel requirements to customer sites
  • Must comply with company vaccination policy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data innovations softwarelaboratory instrument interfacingTCP/IP network troubleshootingproject management
Soft Skills
communication skillsanalytical skillsproblem-solving skillsprofessional relationshipscollaboration
Certifications
associate’s degree in business managementassociate’s degree in computer science