Trainer Consultant
Data-Core Systems Inc.
contract
Posted on:
Location Type: Hybrid
Location: Harrisburg • Pennsylvania • United States
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About the role
- Develop and gain the client’s approval of a Training Needs Assessment by collaborating with the client’s key stakeholders, assessing the skills and knowledge gaps across impacted departments and roles.
- Define, document, and gain the client’s approval of training target groups, including end users, power users, and administrators, tailoring content to the specific needs of each group.
- Define, document, set, and gain the client’s approval for clear Learning Objectives for each training session or module, ensuring they align with the overall goals of the project.
- Define, document, and gain the client’s approval for the appropriate delivery methods for the training, including in-person workshops, virtual sessions, and self-paced e-learning, to suit the learning preferences and logistics of the client.
- Create, document, and gain the client’s approval for a detailed training timeline that schedules the rollout of training sessions, balancing project milestones with employee availability.
- Develop, document, and gain the client’s approval for a process for evaluating the effectiveness of the training program, including pre- and post-training assessments, quizzes, and surveys to gather feedback from participants.
- Collaborate with the internal project teams to design, develop, document, and gain the client’s approval for a comprehensive training program based on the approved Training Plan, including custom materials, modules, and user manuals tailored to different business units.
- All training materials (e-learning modules, user guides, presentations, etc.) must be developed and aligned with the learning objectives, covering all system functionalities.
- Design and develop online training modules to accommodate remote learners and ensure that employees can access training materials at their convenience.
- Develop a comprehensive 'Train-the-Trainer' (TTT) program that equips internal trainers with the skills and knowledge to deliver training to additional end-users.
- After training the internal trainers, the consultants will provide ongoing support and feedback during their initial training sessions, ensuring they can confidently deliver the material independently, as directed by the client.
- Offer post-training follow-ups, answering any queries, and conducting refresher courses as required and approved by the client.
- Prepare training reports, track attendee progress, offer feedback to the management team, and obtain approval from the client. Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the client.
Requirements
- A minimum of 5 years of experience in delivering both in-person and virtual training sessions
- A minimum of 2 years of experience in delivering both in-person and virtual training sessions for a high-volume contact center
- A minimum of 2 years of experience in delivering training for the SAP S/4 HANA system
- A minimum of 2 implementation project experiences in delivering training for Tolling Back Office Agents
- Proven experience in designing and developing e-learning content, ideally using Articulate 360, or similar e-learning tools, such as Adobe Captivate, Camtasia, or Moodle
- The ability to become familiar with the technical aspects of UBOS and the ability to translate complex processes into user-friendly training material.
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Training Needs AssessmentLearning ObjectivesTraining program evaluatione-learning content developmentTrain-the-Trainer programIn-person trainingVirtual trainingSAP S/4 HANATolling Back Office trainingContent tailoring
Soft Skills
CollaborationCommunicationFeedback provisionAdaptabilityOrganizational skillsStakeholder engagementInstructional designProblem-solvingTime managementSupport and mentoring