Data Analysis Incorporated

Systems Engineer

• Installing, configuring, testing, and maintaining operating systems, application software and systems management tools.
• Expertise in managing an Active Directory domain, implement group policies, email support for Office365 environment;
• Installation and deployment of servers based on HP server platform, including blade servers, virtual connect;
• SAN and NAS knowledge
• Build / Rack, configure, and harden physical and virtual servers (Windows and Linux)
• Administer Windows Domain services (Active Directory, DNS, DHCP, Group Policy, etc.)
• Manage and monitor installed systems and VMware infrastructure
• Configure load balancing for web and application pools
• Understand and configure AWS cloud infrastructure using EC2 and VPC
• Proactively ensures the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions and work with developers to implement those fixes
• Maintain security backup and redundancy strategies
• Provide technical user-level support to all departments connected to the network, including support of thin clients and Citrix virtual desktop environment, Strong VMware knowledge
• Application support including but not limited to SQL, IIS, SMTP, FTP, SNMP
• Knowledge of network appliances, including network monitoring application such as Solarwinds Orion NPM, Zabbix
• Knowledge of backup application such as HP Data Protector, Veeam
• Establish and maintain effective working relationships with end users, vendors, and managers
• Identify and resolve hardware and software problems
• Define user needs and recommend alternatives
• Ensure proper logging for all systems
• Integrate systems into monitoring tools
• Understand basic to moderate networking fundamentals
• Adhere to information security principles and best practices
• Perform other duties as assigned

Systems Engineer I

Engineer

• Monitor and manage IT infrastructure, network systems, and business applications using enterprise monitoring tools, aligned with the TOC Sr. Engineer scope.
• Serve as the first point of escalation for TOC Engineers, providing advanced troubleshooting, guidance, and root cause analysis.
• Lead or support incident response, root cause analysis, escalation, and post-incident review processes; ensure issues are properly classified, escalated, and resolved efficiently.
• Take key roles in ITIL Incident, Problem, and Change Management processes.
• Build and tune monitoring and observability tooling — instrumentation, integrations, dashboards, alert logic, synthetic checks, log pipelines, and APM configuration — not just consume them.
• Develop and implement automation scripts and tooling to improve operational efficiency, alerting quality, and response times (Python, PowerShell, Bash, Ansible, or similar).
• Analyze system logs, network traffic, event data, and performance metrics to identify trends, reduce alert noise, and prevent outages.
• Document monitoring standards, troubleshooting steps, system configurations, dashboards, and runbooks for knowledge sharing.
• Collaborate with IT, Security, and DevOps teams to maintain system reliability and security posture.
• Work with vendors and service providers to resolve tool, platform, and infrastructure issues.
• Participate in 24/7 on-call rotations and provide leadership during major incidents, helping coordinate cross-functional resolution efforts.
• Mentor junior TOC/NOC engineers on monitoring tools, dashboards, alert handling, and incident response practices.

Senior Monitoring & Observability Engineer

Compliance

• Lead the implementation and continuous improvement of governance frameworks, policies, standards, procedures, and controls related to information security, privacy, and technology compliance.
• Manage cybersecurity, operational risk, and third-party risk management activities including risk identification, assessment, remediation tracking, and executive reporting.
• Lead compliance initiatives supporting regulatory, contractual, and industry requirements, including audit coordination, evidence collection, remediation tracking, and certification readiness efforts.
• Direct privacy and data protection activities including privacy impact assessments (PIAs/DPIAs), privacy risk assessments, privacy incident coordination, and data subject request support.
• Facilitate governance reviews, compliance meetings, and cross-functional initiatives to ensure accountability and timely remediation of identified risks and compliance gaps.
• Develop, maintain, and report metrics related to governance, risk, compliance, privacy, audits, control effectiveness, remediation activities, and program maturity.
• Partner with business and technical teams to integrate security, privacy, and compliance requirements into operational and technology processes using privacy-by-design and security-by-design principles.
• Lead enterprise-wide security and privacy awareness initiatives, training programs, communications, and guidance to promote a culture of compliance, accountability, and secure business operations.
• Support governance activities associated with incident response, business continuity, disaster recovery, crisis management, and operational resilience programs.
• Monitor evolving regulatory, privacy, and security requirements and evaluate impacts to organizational policies, controls, and business operations.

Systems Engineer I

Senior Monitoring & Observability Engineer

Manager, Governance, Risk, Compliance, Privacy