DAT Freight & Analytics

Customer Support Representative

DAT Freight & Analytics

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Salary

💰 $24 - $30 per hour

Job Level

Junior

About the role

  • Customer Interaction - Handle incoming customer queries through various channels (phone, email, and live chat), providing accurate, timely, and empathetic responses while maintaining a solution-oriented mindset.
  • Problem Resolution - Troubleshoot customer issues, offering clear and concise solutions. Escalate complex issues to the appropriate teams when necessary.
  • Product Knowledge - Develop and maintain a comprehensive understanding of our products/services to effectively assist customers and provide accurate information.
  • Feedback Collection - Actively seek customer feedback to improve our service and products.
  • Team Collaboration - Work closely with other departments to ensure a cohesive customer experience, sharing insights and coordinating on issue resolution.

Requirements

  • Can be available 9am - 5pm EST
  • Demonstrates pride, ownership, and accountability for your work, and expects the same from those you work with.
  • Shares opinions openly on what's working and what's not across the product, tech stack, and team processes.
  • Is comfortable with independently owning large features with multiple moving parts.
  • Seeks feedback early and often in the development process.
  • Collaborates effectively and empathetically across different roles such as Design, Operations, and Product.
  • Identifies speed vs quality tradeoffs and balances them judiciously.
  • Believes diverse teams make better decisions and actively fosters a culture where every person can do their best work.
  • Has the ability to work in a fast-paced environment and to adapt to changing demands.
  • Has proficiency in using CRM software and other customer support tools (Zendesk, Hubspot, Freshdesk...etc)
  • Exhibits excellent communication skills, both verbal and written.
  • Has 1-3 years’ experience
Benefits
  • Medical, Dental, Vision, Life, and AD&D insurance
  • Parental Leave
  • Up to 20 days of paid time off starting in year one
  • An additional 10 holidays of paid time off per calendar year
  • 401k matching (immediately vested)
  • Employee Stock Purchase Plan
  • Short- and Long-term disability sick leave
  • Flexible Spending Accounts
  • Health Savings Accounts
  • Employee Assistance Program
  • Additional programs - Employee Referral, Internal Recognition, and Wellness
  • Free TriMet transit pass (Beaverton Office)
  • Competitive salary and benefits package
  • Work on impactful projects in a cutting-edge environment
  • Collaborative and supportive team culture
  • Opportunity to make a real difference in the trucking industry
  • Employee Resource Groups
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
problem resolutioncustomer interactionsolution-oriented mindsetteam collaborationownershipaccountabilityfeedback seekingadaptabilitycommunication skillsempathy