DashClicks

Onboarding Specialist

• Lead Kick-off calls.
• Conduct back-to-back, 30-minute* Zoom sessions with customers who have just started their free trial.
• Guide users through the end-to-end account setup, including API integrations, tracking installations, and dashboard configuration.
• Clearly communicate the value of ClickGrow features while troubleshooting any immediate technical hurdles the user faces.
• Identify opportunities to enhance the client’s experience by recommending relevant product upgrades, add-ons, or higher-tier plans that align with their business goals.
• Identify common friction points during the setup process and relay feedback to the product team to improve the self-serve experience.
• Ensure new clients have access to technical assistance to properly connect and set up their software.
• Uphold all verification details on the ClickGrow dashboard by being diligent in reviewing client details and profiles.
• Escalate fraud, suspicious activity, or terms of service violations to the appropriate team.
• Ensure utmost confidentiality while handling onboarding and adapt to evolving requirements, internal policies, and operations.

Client OnBoarding Specialist

Performance Marketing

• Develop and launch comprehensive Facebook Ads strategies for a diverse portfolio of US clients, from initial research and audience identification to full-funnel campaign execution.
• Drive a high-tempo, methodical testing roadmap across creative, copy, and landing pages to continuously improve performance and uncover new growth opportunities.
• Analyze campaign performance, identify key insights, and communicate results and strategic recommendations clearly to clients and internal teams.
• Take ownership of client ad spend, ensuring efficient allocation, accurate forecasting, and delivering a strong return on investment (ROAS).
• Serve as a key point of contact for your accounts, expertly guide the internal & external stakeholders, understanding Client's business goals, and building trust through exceptional results and communication.
• Manage campaigns designed for every objective—from lead generation and engagement to direct sales—and ensure the tracking infrastructure (Pixels, GA4) is flawless.
• Act as our in-house expert on all things paid social, keeping the team and clients informed on the latest trends, platform updates, and strategies to maintain a competitive edge.
• Measure and optimize paid marketing efforts using vendor-specific dashboards, Google Analytics, and marketing analytics reports.
• Work independently using the company’s project management tool to track tasks, meet deadlines, and ensure smooth workflow.
• Communicate with clients through the company dashboard, address their content-related queries, and incorporate feedback.

Facebook Ads Specialist

• Managing and optimizing Google AdWords campaigns
• Creating, updating, and monitoring ad copy, keywords, bids
• Researching and administering accounts for Google paid campaigns
• Executing day-to-day optimization and management of campaigns
• Producing reports for management
• Communicating with clients and addressing their content-related queries

Client OnBoarding Specialist

Facebook Ads Specialist

Google Ads Specialist