Branch Operations Liaison
DASCO Home Medical Equipment
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Serve as the primary operational bridge between Sales, Branch Operations, and Central Business Operations (CBO)
- Ensure seamless coordination of referrals, documentation, order processing, and issue resolution across departments
- Drive accountability, remove workflow barriers, and improve speed-to-delivery, documentation quality, and revenue cycle efficiency
- Act as primary point of contact between sales teams, branch staff, and centralized operational department
- Facilitate communication on order status, documentation requirements, and workflow bottlenecks
- Translate field needs into actionable requests for intake, billing, and eligibility teams
- Order & Workflow Oversight - monitor referral pipelines and identify delays in processing or documentation.
- Proactively resolve issues impacting intake-to-delivery timelines
- Track escalations and ensure timely resolution across departments
- Support priority account or high-value referral coordination
- Verify orders meet payer and regulatory requirements prior to processing
- Coordinate missing documentation retrieval between sales, referral sources, and intake teams
- Reduce audit risk through proactive file review and correction
- Track branch performance metrics such as intake turnaround time, delivery cycle time, documentation accuracy, authorization timelines, and revenue leakage indicators
- Provide actionable insights and improvement recommendations to leadership.
- Identify workflow inefficiencies across sales, branch, and CBO interactions
- Recommend process improvements and standardization opportunities
Requirements
- 2+ years DME, healthcare operations, or revenue cycle experience
- Strong understanding of referral, intake, documentation, and delivery workflow
- Ability to manage cross-functional relationships and resolve operational issues
- Excellent organizational and communication skills
- Strong analytical and problem-solving ability
- Experience working across field and centralized teams (preferred)
- Knowledge of Medicare and commercial payer documentation standards (preferred)
- Brightree or comparable DME platform experience (preferred)
- Prior operations, intake, or sales support role in DME or healthcare services (preferred)
Benefits
- Professional growth opportunities with compelling career paths
- Healthy work-life balance supported by flexible paid time off (PTO)
- Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members
- 401(k) savings plan with employer matching contributions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
DME experiencehealthcare operationsrevenue cycle experiencereferral workflowintake workflowdocumentation workflowdelivery workflowanalytical skillsproblem-solving skillsprocess improvement
Soft Skills
organizational skillscommunication skillscross-functional relationship managementissue resolutionaccountabilityworkflow efficiencyactionable insightsleadership recommendationscollaborationproactive problem resolution