Darwin AI

Full-stack Engineer

• **About Darwin AI****Darwin AI empowers mid-market companies by automating key business processes with AI-powered digital workers via WhatsApp. Our AI workers handle essential customer interactions, including inbound qualification, outbound reactivation, satisfaction surveys, appointment scheduling, payment collections, and more. As the only no-prompt AI solution on the market, Darwin AI enables mid-market businesses to leverage AI without requiring technical teams or expertise, offering seamless integration and immediate impact.**Join a fast-growing team that’s changing the way companies think about AI and technology!
• **Intern****We are looking for someone to join our team who not only understands the wants to help scale a business to 10x its current size and is interested in technology and AI. This role is ideal for someone who wants to learn about Software, AI and B2B.
• We want to meet ambitious and curious people that want to make a difference to help the **Customer Support team**.

Intern/Trainee – Industrial/Software Engineering Student

Artificial Intelligence

• Carry out the onboarding process of new client accounts, ensuring all necessary information is collected and configured for a successful launch.
• Conduct kick-off meetings with clients to align expectations, gather requirements, and walk them through the onboarding journey.
• Build and configure AI assistants using internal tools, based on client needs and business logic.
• Collaborate with Sales, Customer Support, and Product teams to ensure a seamless handoff and a unified client experience.
• Maintain clear and consistent communication with clients through WhatsApp, following up regularly to resolve blockers and ensure progress.
• Deliver the first version of the AI promptly and ensure it meets quality standards before going live.
• Monitor and manage onboarding timelines, ensuring accounts are launched within the SLA and not flagged as churn risks.
• Provide initial training and resources to help clients test and understand their AI agent.

AI Prompting & Automation Executive – Junior/Semi Senior

Operations

• Optimización de Procesos: Identificarás fallas en el flujo actual y diseñarás e implementarás mejoras en Onboarding, Customer Success y Soporte.
• Intervención Estratégica: Entrarás directo a cuentas que necesiten ayuda, proponiendo y ejecutando soluciones para mejorar la experiencia del cliente.
• Análisis Basado en Datos: Utilizarás Excel/Sheets para analizar métricas operativas y encontrar oportunidades de mejora.
• Voz del Cliente: Recolectarás feedback crítico de los usuarios para ayudar al equipo de producto a priorizar el roadmap.
• Documentación: Crearás la "biblia" de nuestros procesos para que el equipo pueda crecer de forma ordenada.

Intern/Trainee – Industrial/Software Engineering Student

AI Prompting & Automation Executive – Junior/Semi Senior

Operations Associate