Customer Success Engineer
Darktrace
full-time
Posted on:
Location Type: Office
Location: Sydney • Australia
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About the role
- Act as a Darktrace and security expert and consultant to customers
- Develop and maintain excellent, hands-on knowledge of the Darktrace solution
- Conduct deployment discovery and architecture design reviews for existing customers
- Work with customers to learn their priorities and map to technical solutions
- Utilize strong, respectful communication to form productive relationships with customers, partners, peers, and cross-functional internal teams
- Demonstrate confident presentation skills
Requirements
- 2 + years of experience in a relevant role, ideally with the cybersecurity industry (i.e: Customer Success Engineering, Technical Account Management, etc)
- Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP)
- Experience within the cyber security industry preferred
- Additional experience in one or more of the following areas also preferred: Email Security; Incident Response; Cloud Security Architecture
Benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cybersecuritycloud networkingEmail SecurityIncident ResponseCloud Security ArchitectureDarktrace solutionarchitecture designdeployment discovery
Soft Skills
communicationpresentation skillsrelationship buildingcollaboration