Darktrace

Customer Success Director

Darktrace

full-time

Posted on:

Location Type: Office

Location: Miami • California • Florida • United States

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Job Level

Lead

Tech Stack

Cyber Security

About the role

  • Lead, mentor, and develop the LATAM Customer Success team, ensuring consistent excellence across all markets.
  • Own Gross Revenue Retention and reduce churn across the LATAM Enterprise portfolio.
  • Drive customer value realization to support strong renewals and expansions.
  • Partner closely with Sales, Renewals, Professional Services, Success Engineering, Support, and Channel to deliver cohesive customer outcomes.
  • Implement scalable processes to support rapid growth across LATAM.

Requirements

  • Direct leadership experience managing Customer Success teams within LATAM.
  • Fluency in Spanish and English; Portuguese highly preferred.
  • Experience in Customer Success, Sales, or Project Management in an Enterprise SaaS environment.
  • Proven experience in subscription-based models: renewals, negotiations, upselling, cross-selling.
  • Track record of operational excellence, strategic prioritization, and empathetic team leadership.
  • Strong understanding of the cybersecurity landscape and regional GTM dynamics.
  • Demonstrated success leading, inspiring, and scaling high-performing teams.
  • Strong grasp of recurring revenue value drivers and enterprise account strategy.
  • Passion for cybersecurity, customer advocacy, and developing high-impact teams.
  • Travel in territory required.
Benefits
  • 100% medical, dental and vision insurance, plus dependents
  • Paid parental leave
  • Pet insurance
  • Discount Life insurance
  • Commuter benefits
  • 401(k)
  • Employee Assistance Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessSalesProject ManagementEnterprise SaaSSubscription-based modelsRenewalsNegotiationsUpsellingCross-sellingRecurring revenue value drivers
Soft Skills
LeadershipMentoringTeam developmentOperational excellenceStrategic prioritizationEmpathyInspiring teamsCustomer advocacyPassion for cybersecurityHigh-impact team development