Customer Support

• Interfacing with customers via phone and email to answer questions, resolve issues, proactively communicate schedule or stock changes, and manage inbound scheduling requests
• Report, investigate and resolve customer requests and complaints via Salesforce ensuring accuracy and timely escalation
• Maintain and update filing, inventory and database systems (manual and computer processes)
• Work closely with production and transport teams to ensure timely and efficient deliveries
• Create customer manifests and print/distribute process documents for daily production
• Ensure stock inventory in conjunction with Plant Manager
• Print waste transfer documentation for transport from transfer facility to treatment facility
• Support routing and rerouting of trucks on a daily/weekly basis
• Liaise with billing, sales and logistics on account changes
• Generate reports for the leadership team as needed
• Continuously identify opportunities to improve administrative processes

Customer Service Advocate

Legal Support Specialist, Commercial