Legal Support Specialist, Commercial
CGS Federal (Contact Government Services)
Customer Service Advocate
Daniels Health
full-time
Posted on:
Location Type: Office
Location: Baltimore • Maryland • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Interfacing with customers via phone and email to answer questions, resolve issues, proactively communicate schedule or stock changes, and manage inbound scheduling requests
- Report, investigate and resolve customer requests and complaints via Salesforce ensuring accuracy and timely escalation
- Maintain and update filing, inventory and database systems (manual and computer processes)
- Work closely with production and transport teams to ensure timely and efficient deliveries
- Create customer manifests and print/distribute process documents for daily production
- Ensure stock inventory in conjunction with Plant Manager
- Print waste transfer documentation for transport from transfer facility to treatment facility
- Support routing and rerouting of trucks on a daily/weekly basis
- Liaise with billing, sales and logistics on account changes
- Generate reports for the leadership team as needed
- Continuously identify opportunities to improve administrative processes
Requirements
- Someone with a can-do attitude who has a passion for problem-solving and delivering a great customer experience.
- Self-motivated to problem-solve and drive resolutions for a customer
- Relationally driven, you will enhance and strengthen our customer relationships
- Flexible, adaptable and able to prioritize, no two days are the same!
- Works well with others and can motivate people you work with.
- 2+ years of administrative and customer service experience within retail or hospitality or corporate will be considered
- Intermediate to Advanced with computer systems (Microsoft office suite, etc.)
- Salesforce experience would go a long way!
- Good communication skills both written and verbal with record-keeping discipline
- Ability to work occasional weekends, holidays or flex hours as needed by production demands
- Proven experience in improving processes and procedures
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceadministrative skillsproblem-solvingreport generationinventory managementprocess improvementdata entryschedulingdocumentationfiling systems
Soft skills
can-do attitudeself-motivatedrelationally drivenflexibleadaptableprioritizationteamworkmotivationcommunication skillsrecord-keeping discipline