Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions
Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc.
Project Management and problem solving to drive outcomes inter-departmentally for the customer
Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance and education
Be able to provide product expertise across our full service offering
Assist with waste policy capture, design, review, annual assessment and policy adjustment aligned with strategic goals
Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including operations, sales, logistics and finance
Conduct routine audits related to contractual KPIs in the areas of safety, sustainability, efficiency, compliance and education
Ability to support new product installations or new program implementations at a customer site
Support strategic customer meetings to communicate best practices, business results and successes
Support the facilitation of quarterly business reviews, and conduct pre-work audits, data assessment and stakeholder feedback collation to be able to provide strategic recommendations and process improvements.

Requirements

5+ years of industry experience
Strong relationship building skills
Hospital services or related service industry experience highly desirable
Excellent verbal and written communication skills
Strong presentation skills with value based selling confidence
Outstanding computer-based skills; Salesforce.com, Microsoft Office, etc.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

project managementproblem solvingcontract managementauditingdata assessmentstrategic recommendationsprocess improvementsproduct expertisewaste policy designnew program implementation

Soft skills

relationship buildingcommunicationpresentationcollaborationcustomer advocacytrust buildingstrategic thinkingeducationnegotiationstakeholder engagement