Dane Street

QA Engineer

• The QA Specialist plays an integral role in the review process.
• Responsible for communicating with the customer, reviewer, and management to ensure a completed report is delivered.
• Responsible for the timely completion and overall completeness of a reviewer report.
• Participate in improving DS processes and work with the Manager to ensure high efficiencies.
• Provides regular report status updates to the client.
• Evaluates the Quality of physician’s report and ensures compliance with standards.
• Clarifies ambiguous report questions with clients and distributes final report.
• Works directly with physicians to ensure client questions are answered.
• Reviews each physician report for data accuracy including spelling, grammar & punctuation.
• Responsible for the final approval on cases for release to the client.

PRN Physician Advisory Services QA Specialist

• Oversight of QA staff
• Ensure appropriate QA staff are assigned to each file to designate file handling responsibilities amongst the team
• Supervise the assigned staff and manage the File Review Board to ensure a timely and accurate process of each file
• Provide details of board reviews to managers to ensure efficiency and productivity of staff
• Assist in identifying & correcting staff performance including promotions, discipline, coaching and termination of staff
• Assist in hiring qualified candidates for QA open positions
• Ensure that all QA staff adhere to and meet their specific job duties
• Following up with Physicians for outstanding reports
• Reviewing received reports for accuracy
• Delivering completed reports back to all applicable parties
• Following all client-specific instructions
• Actively participate in issue resolution by working with the required QA, physicians, account managers, and/or other related parties
• Follow up with physicians with any additional questions or need for further clarification
• Ensure referrals meet the client-directed Turn Around Time (TAT)
• Ensure correct Doctor Payment amount and Client Invoice amount upon approval of referrals
• Review reports accompanying medical records to ensure that the report is complete, that all questions posed have been addressed and that the report is free of errors
• Assist management team with intake completion
• Act as the liaison between the reviewer, team member and client regarding the process or status of the file
• Assist in communications with the requester regarding questions and issues
• Other duties & special projects, as assigned and based on business needs

QA Supervisor

Financial Planning and Analysis

• Lead the company’s forecasting engine, including monthly, quarterly, and annual forecasts
• Own the PE reporting package and partner with the CFO on board and lender reporting
• Drive data mapping and alignment across ERP, HRIS, and in-house claims management system to ensure accurate consolidated reporting
• Develop and maintain a comprehensive KPI framework for financial and operational performance
• Partner with operations leadership to deliver actionable insights and business support
• Lead scenario modeling for pricing, volume, margin, and headcount planning
• Manage the annual budget process and long-range planning
• Oversee the calculations of various sales and operations-focused bonus programs
• Support the transition from Google Sheets to a modern finance tech stack, including Power BI, Excel, and future EPM tools
• Build scalable reporting processes and documentation to support future growth and exit readiness

Director of FP&A

• Assess the quality of physician reports, ensuring they meet all client and jurisdictional standards specific to long-term disability claims
• Verify that the claims support the physicians determinations in long-term disability claims
• Read and apply policy guidelines and healthcare terminology, determining when criteria for long-term disability are met
• Provide strong customer service by working closely with clients on a case-by-case basis to deliver complete, timely, and error-free quality assurance for long-term disability cases
• Manage and provide oversight for complex long-term disability cases requiring additional review prior to returning to the client
• Serve as an additional level of QA for cases with quality issues, utilizing clinical claims knowledge specific to long-term disability
• Participate in other duties and special projects, as assigned, based on business needs

Disability Claims QA

Disability Clinical RN – Quality Assurance Specialist

Customer Support

• Intake new cases and review/verify information and requests.
• Draft cases by entering information into the Dane Street system, AccessDS.
• Work with client on any information missing pertinent to processing claim.
• Assign/schedule new cases to physicians for review based on guidelines.
• Ensure that the assigned physician has no conflict of interest.
• Monitor, process and track cases to ensure we meet deadlines.
• Update clients frequently on cases in progress.
• Ensure proper documentation for specified cases is provided to the client.

Workers Compensation Customer Service Representative

Account Executive

• Identify, target, and close large national accounts (carriers, TPAs, self-insureds)
• Lead complex sales cycles, including RFPs, pricing, and contract negotiations
• Build relationships with senior decision-makers
• Secure inclusion in SHIs and national programs
• Serve as executive sponsor for key accounts (with National Account team)
• Participate in stewardship meetings, QBRs, and performance reviews
• Deliver data-driven insights and drive cross-sell opportunities
• Ensure alignment between client expectations and service delivery
• Partner with sales leadership to roll out and grow national programs
• Work cross-functionally with operations and provider networks
• Provide market and client feedback to leadership

National Sales Executive – IME

Account Manager

• Serve as the primary day-to-day contact for assigned national accounts
• Build and maintain strong relationships with claims leadership, program managers, and key operational stakeholders
• Develop a deep understanding of each client’s workflows, expectations, and program requirements
• Drive referral and revenue growth within designated national accounts
• Identify and execute upsell and cross-sell opportunities
• Partner with Sales Directors and Managing Directors to align on account strategy
• Support new client rollouts and participate in client meetings, events, and industry conferences
• Collaborate with Operations, Sales Support, Marketing, and Physician Recruitment teams to ensure successful onboarding and expansion
• Stay informed on market trends, competitor activity, and industry developments
• Lead and support stewardship meetings, quarterly business reviews (QBRs), and performance check-ins
• Prepare and present service metrics, utilization trends, and improvement opportunities
• Ensure clients remain informed, engaged, and confident in service delivery
• Act as the primary contact for client concerns, service issues, and escalations
• Partner with internal teams to investigate and resolve issues in a timely manner
• Communicate updates clearly and proactively to clients
• Identify risks early and implement solutions to prevent recurrence
• Ensure client-specific requirements are clearly communicated and executed internally
• Collaborate with operations, scheduling, and QA teams to maintain service consistency, turnaround times, and quality
• Support onboarding and implementation of new programs and accounts
• Track and analyze key metrics, including turnaround times, report quality, and client satisfaction
• Identify trends and recommend process improvements
• Partner internally to enhance overall service delivery
• Work closely with National Sales Managers, Managing Sales Directors, Sales Directors, and Operations teams
• Support the rollout and ongoing management of national programs
• Provide feedback on client needs, service gaps, and market insights

National Account Management Specialist

Full-stack Engineer

• Own projects end-to-end: design, development, deployment, and ongoing support
• Build and maintain backend systems and APIs
• Integrate with third-party platforms and external services
• Develop automation workflows to streamline internal processes
• Collaborate with stakeholders to translate business needs into technical solutions
• Manage and prioritize multiple concurrent initiatives in a fast-paced environment
• Contribute to system architecture and technical decision-making

Senior Software Engineer

Controller

• The Controller will be responsible for managing personnel in the accounting department and performing an array of accounting services including data review, data entry, reconciliation and transaction processing, and numerous other tasks and projects.
• Reconcile financial discrepancies by collecting and analyzing account information.
• Provide financial information in an accurate and timely manner.
• Interpret and apply accounting policies and regulations to ensure compliance.
• Oversee timely month-end financial close process. Identify trends, potential cost savings, and opportunities for financial improvements.
• Summarize current financial status by assisting with analysis of general ledger accounts.
• Submission of financial statements in a timely manner. Working with operational staff to review P&L and other financial statements to improve profitability of departments.
• Manage financial vendor relationships, such as CPA, banking, etc.
• Work with accounting software to identify areas of better analysis, entries and development to align AccessDS and current software programs.
• Financial Modeling and Forecasting.
• Other duties & special projects, as assigned and based on business needs.

Recruitment

• Maintain and expand Dane Street’s physician panel.
• Negotiate physician fees within pre-established guidelines.
• Onboard new physicians based on client demand.
• Ensure that all open service requests (OSRs) are resolved promptly.
• Understand client fee schedules and turnaround time (TAT) requirements.
• Conduct outreach for refunds or recoupments; collaborate with Finance and Legal when collections are required.
• Maintain existing physician records, including fee updates, W9 and remittance changes, profile instructions, doctor groups, and deactivations/reactivations.
• Research and source new panel options as needed.
• Negotiate rates and contract terms per company guidelines.
• Collect necessary documentation (agreements, CVs, applications, W9s, NPDB reports).
• Coordinate with the Director of Operations to finalize fees.
• Lead contract renegotiations for existing physicians (agreements, pricing changes, special initiatives).
• Handle complex client requests, especially those involving niche specialties or urgent network gaps.
• Assist physician reviewers with technical issues or case-specific inquiries.
• Fulfill high-priority OSRs by recruiting appropriate specialists and providing daily updates on progress.
• Collaborate with operations to ensure network alignment with business needs.
• Support other projects and tasks as assigned by leadership.
• Stay current on industry trends and compliance requirements.

Physician Recruiter

Payroll

• Responsible for administering payroll and employee benefits programs while supporting HR reporting, audits, workforce analytics, and operational reporting initiatives.
• Ensures accurate payroll processing, benefits administration, data integrity, compliance, and reporting across multiple HR systems.
• Supports leadership through reporting and analysis related to workforce trends, productivity metrics, financial reporting, audits, turnover, and operational insights.
• Plays a key part in supporting scalable HR operations, system integrations, process improvements, and organizational initiatives.
• Process bi-weekly payroll accurately and timely for a multi-state workforce.
• Audit payroll data, including timecards, deductions, bonuses, PTO, leave balances, and employee status changes.
• Ensure payroll compliance with federal, state, and local regulations.
• Partner with Finance regarding Payroll reporting, reconciliations, and payroll-related inquiries.
• Maintain payroll records and support year-end payroll activities, including W-2 processing.
• Administrator of employee benefit programs, including medical, dental, vision, HSA/FSA, 401(k), life insurance, and voluntary benefits.
• Generate and analyze HR, payroll, benefits, and workforce reports for leadership and operational teams.
• Conduct audits and data validation to ensure accuracy across HRIS, payroll, benefits, and reporting systems.
• Ensure compliance with company policies and applicable employment laws related to payroll and benefits administration.

Benefits, Payroll, HR Reporting Administrator/Analyst

• Maintain and expand Dane Street’s physician panel.
• Negotiate physician fees within pre-established guidelines.
• Onboard new physicians based on client demand.
• Ensure that all open service requests (OSRs) are resolved promptly.
• Collaborate with Finance and Legal when collections are required.
• Maintain existing physician records, including fee updates, W9 and remittance changes, profile instructions, and deactivations/reactivations.
• Research and source new panel options as needed.
• Negotiate rates and contract terms per company guidelines.
• Collect necessary documentation for onboarding new physicians.
• Coordinate with the Director of Operations to finalize fees.
• Lead contract renegotiations for existing physicians.
• Handle complex client requests, especially those involving niche specialties or urgent network gaps.
• Assist physician reviewers with technical issues or case-specific inquiries.
• Fulfill high-priority OSRs by recruiting appropriate specialists and providing updates on progress.
• Support other projects and tasks as assigned by leadership.

Operations

• The Healthcare Operations Coordinator is responsible for transferring referral, case, and review data between internal systems and client portals to support daily operational workflows. This role ensures timely, accurate, and compliant handling of case information, documentation uploads, status updates, and portal management activities across multiple client accounts. The position plays a critical role in maintaining operational efficiency, meeting turnaround time requirements, and ensuring data integrity.

Healthcare Operations Coordinator

Human Resources

• **JOB SUMMARY**
• Perform and manage Human Resources initiatives and functions in order to support employees, customers and overall business needs.
• Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.
• **This role will play a key part in driving satisfaction and achieving results, with a strong focus on learning and development.**
• **MAJOR DUTIES & RESPONSIBILITIES**
• General HR duties including but not limited to payroll, benefits administration, HRIS maintenance, and LOA administration.
• * Recruiting*
• - Assists with the recruiting process, including locating qualified candidates through various methods of sourcing and networking.
• - Meet staffing goals through interviewing, evaluating, scheduling management interviews, tracking and managing data.
• - Communicate and promote internal staffing objectives, such as referrals and internal employment opportunities.
• *Employee File Management*
• - Electronic filing of documents, updating and maintaining information in the HRIS (Human Resources Information System) and ensuring employment documents are uploaded to employee records, as well as retrieving and forwarding documents upon request.
• - Assists in maintaining the company’s employee records and I9 files, which will include completing audits on those records.
• *New Hire & Employee Engagement Activities*
• - Onboard new clients and ensure adherence with I9 requirements, acknowledgement of guides & policies, and signed employment paperwork.
• - Assist with scheduling new employees for orientation, training, benefits, and performance reviews, as well as being involved with employee engagement initiatives.
• *Benefits*
• - Direct and answer employee questions regarding onboarding, benefits and directing employees to appropriate Human Resource staff when necessary.
• - Inform employees upon eligibility of benefits enrollment, obtain enrollment forms, enroll employees with carriers and set up premium deductions for payroll.
• - Enroll employees and ensure that enrollment time is set up appropriately in carrier portals, HRIS system and deductions in payroll are all aligned.
• - Assist employees with qualifying events and open enrollment through communication, documentation and updates to carrier portals and payroll.
• - Notify employees of automatic enrollment regarding 401k.
• - Prepare and send proper FMLA documents to requesting employees as well as maintaining the FMLA request trackers
• - Track monthly payments of COBRA coverage for termed employees to ensure coverage continues
• *Payroll Efforts*
• - Work with managers to submit employee action forms for changes to salaries/commissions/bonuses/stipends and add changes to HR changes form.
• - Work closely with finance on ensuring payroll changes are processed timely and accurately on payroll run biweekly.
• - Maintenance of Paylocity records and reporting of data.
• - Work with managers to approve bi-weekly time cards and PTO submittals.
• - Compile, prepare and process bi-weekly payroll, making sure all changes on the HR changes form have been added to the Paylocity system before processing.
• - Review payroll register thoroughly to ensure payroll has been completed accurately.
• - Complete monthly payroll analysis and overtime report for each payroll cycle.
• *Employee Relations*
• - Work with managers and supervisors regarding all aspects of employee management.
• - Provide oversight and direction in training, counseling and performance of employees.
• - Oversee PIP administration and tracking
• - Assist in formal counseling
• - If termination is necessary, work with managers on ensuring file activity is satisfactory, work on timing and engage in termination alongside managers.
• - Prepare separation documents for termination.
• - Process final pay based on home state.
• - Conduct exit interviews when necessary.
• *Analysis*
• - Monthly auditing of benefits enrollment through carrier portals, Paylocity, and payroll for all benefits, including COBRA.
• - Performance Review & PTO analysis that involve management to ensure reviews are handled timely, merit increases are recorded properly and PTO is used throughout the year.
• - Maintain proper paylocity codings (such as terminations, position changes, wage changes) to provide analysis regarding compensation, turnover, etc. to help support business initiatives.
• *Learning & Development *
• - Designs and develops training programs that align with the company’s strategic goals and employee development needs.
• - Creates engaging and effective training materials and facilitates training sessions using a variety of delivery methods.
• - Stay up to date with the latest trends and best practices in L&D.
• Other duties & special projects, as assigned and based on business needs.

PRN Physician Advisory Services QA Specialist

QA Supervisor

Director of FP&A

Disability Claims QA

Disability Clinical RN – Quality Assurance Specialist

Workers Compensation Customer Service Representative

National Sales Executive – IME

National Account Management Specialist

Senior Software Engineer

Controller

Physician Recruiter

Benefits, Payroll, HR Reporting Administrator/Analyst

Physician Recruiter

Healthcare Operations Coordinator

HR Generalist