Group Health CSR Supervisor

Dane Street

Manage various aspects of the medical file review process as a CSR Supervisor. Oversee team performance, provide guidance, and ensure exceptional client service.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The CSR Supervisor is responsible for managing the various aspects of the medical file review process, specifically the intake, turn-around time and the supervision of the Customer Service Representative team.
Oversight of File Review to ensure that cases are properly notated and are processed timely.
Provide guidance on cases where there are questions on assignment and process handling.
Conduct monthly audits on staff to ensure that goals are met and coaching/training is provided when required.
Provide guidance and resolution to issues brought to the attention of the supervisor.
Train new team members on case workflow, processes and client specific requirements.
Conduct one on one meetings with staff for progress meetings and to provide feedback.
Participate in writing initial and annual reviews of staff members. May provide input into the hiring & firing process.
Provides updates to clients frequently on cases in progress.
Responds to clients when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer.
Ensure proper documentation for complex cases is provided to the client.
Provide exceptional customer service to clients. ********

Requirements

What you’ll need

An Associate’s Degree or Bachelor’s Degree is preferred.
Experience supervisor or managing teams is critical.
Business experience in a healthcare and/or insurance setting is preferred.
Present exceptional communication skills with a clear understanding of company business lines.
The ability to apply critical thinking, manage time efficiently and meet specific deadlines.
Computer literacy and typing skills are essential.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Dane Street Website LinkedIn All Job Openings 51 - 200 employees ⚕️ Healthcare Insurance 📋 Compliance 🏛️ Government Healthcare Insurance
Compliance
Government Dane Street is a national leader in Independent Medical Exams and Reviews, providing objective, compliant, and timely Independent Medical Examinations, Peer Reviews, and other medical reports. With a large network of over 16,000 physicians, the company offers its services across 25,000 locations and 100 specialties, including Workers' Compensation, Auto, Liability, and Disability claims. Dane Street supports Insurance Carriers, Third Party Administrators, Managed Care Organizations, and Federal/State entities with expert medical analyses, helping them make accurate determinations. The company is recognized for its quality, fast turnaround times, and efficient processes, earning accolades like the NCQA Accreditation in Utilization Management and the Great Place to Work certification. Group Health CSR Supervisor 🔥 8 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Supervisor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
The CSR Supervisor is responsible for managing the various aspects of the medical file review process, specifically the intake, turn-around time and the supervision of the Customer Service Representative team.
Oversight of File Review to ensure that cases are properly notated and are processed timely.
Provide guidance on cases where there are questions on assignment and process handling.
Conduct monthly audits on staff to ensure that goals are met and coaching/training is provided when required.
Provide guidance and resolution to issues brought to the attention of the supervisor.
Train new team members on case workflow, processes and client specific requirements.
Conduct one on one meetings with staff for progress meetings and to provide feedback.
Participate in writing initial and annual reviews of staff members. May provide input into the hiring & firing process.
Provides updates to clients frequently on cases in progress.
Responds to clients when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer.
Ensure proper documentation for complex cases is provided to the client.
Provide exceptional customer service to clients. ******** 🎯 Requirements
An Associate’s Degree or Bachelor’s Degree is preferred.
Experience supervisor or managing teams is critical.
Business experience in a healthcare and/or insurance setting is preferred.
Present exceptional communication skills with a clear understanding of company business lines.
The ability to apply critical thinking, manage time efficiently and meet specific deadlines.
Computer literacy and typing skills are essential. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Supervisor – Corporate Travel Services 🔥 8 minutes ago Seneca Holdings 501 - 1000 🤝 B2B ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Supervisor managing and supporting corporate travel consultants at CI Azumano, ensuring excellent service delivery and team development. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Supervisor Supervisor – Electronic Data Interchange 🔥 24 minutes ago Astrana Health 1001 - 5000 ☁️ SaaS 🤝 B2B 👥 B2C Website LinkedIn All Job Openings Supervisor responsible for EDI at Astrana Health Management. Focused on developing data structures and improving software for healthcare applications. 🇺🇸 United States – Remote 💵 $129.7k - $140k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Supervisor SCADA Supervisor 🔥 38 minutes ago Aon 10,000+ employees 💸 Finance 👥 HR Tech Website LinkedIn All Job Openings SCADA Supervisor leading the team for PV and BESS projects to maximize availability. Oversee SCADA vendor coordination and collaboration with internal teams at Arevon. 🇺🇸 United States – Remote 💰 Post-IPO Equity on 2021-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Supervisor 🦅 H1B Visa Sponsor Prior Authorization Supervisor 🔥 57 minutes ago Shields Health Solutions 501 - 1000 ⚕️ Healthcare Insurance 💊 Pharmaceuticals ☁️ SaaS Website LinkedIn All Job Openings Patient Support Supervisor managing Patient Support team for specialty pharmacy services. Leading day-to-day operations to ensure medication adherence and high-quality patient care. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Supervisor Patient Support Supervisor 🔥 57 minutes ago Shields Health Solutions 501 - 1000 ⚕️ Healthcare Insurance 💊 Pharmaceuticals ☁️ SaaS Website LinkedIn All Job Openings Patient Support Supervisor managing Patient Support team to ensure efficient medication delivery and operational excellence in specialty pharmacy. Leading with a focus on patient care and team development. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Supervisor 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Case Workflow ManagementFile Review OversightAudit ConductingDocumentation ManagementTyping Skills

Soft Skills

CoachingTime ManagementFeedback Provision

Certifications

Associate’s DegreeBachelor’s Degree