Dandy

Account Manager, Enterprise

Dandy

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $186,000 per year

About the role

  • Own a portfolio of enterprise dental accounts end-to-end — retention, growth, strategic alignment, and overall customer health are your responsibility
  • Build and manage multi-threaded executive relationships across DSO leadership, regional operators, and practice-level stakeholders
  • Develop and execute strategic account plans for each enterprise client, aligned to their business goals and expansion roadmap
  • Lead cross-functional coordination across Customer Success, Training, Operations, and Product to deliver against account-level commitments
  • Serve as the internal voice of your enterprise accounts — surface feedback, advocate for product changes, and ensure enterprise needs are represented in the roadmap
  • Identify expansion opportunities across locations, product lines, and services within your accounts and execute against them
  • Build and run structured business reviews (QBRs) with enterprise stakeholders to demonstrate ROI, review performance, and align on next steps
  • Identify at-risk accounts early using health metrics and executive engagement signals, and lead intervention strategies at the corporate level
  • Partner with Sales to support enterprise deal cycles, ensure smooth onboarding of new locations, and create a seamless handoff experience
  • Identify process, system, and technology improvements needed to better serve complex, multi-location accounts at scale
  • Become deeply proficient in all Codent product offerings and operational workflows to credibly engage with sophisticated enterprise buyers

Requirements

  • 5+ years of experience in enterprise account management, strategic account management, or a senior customer-facing commercial role
  • 2+ years managing complex, multi-stakeholder accounts (DSOs, multi-location groups, or equivalent)
  • Experience in a B2B high-growth tech or SaaS environment with a proven track record of retaining and expanding enterprise accounts
  • Strong executive communication and presentation skills — comfortable in the room with C-suite and regional operators alike
  • Ability to build and execute strategic account plans that drive measurable business outcomes
  • Highly organized with the ability to manage a smaller, high-complexity book of business with deep engagement per account
  • Experience running QBRs, executive business reviews, or similar structured account rituals
  • Data-driven mindset with the ability to use health metrics, financial reporting, and engagement data to inform strategy
  • Willingness to roll up your sleeves and operate hands-on when the situation demands it
Benefits
  • healthcare
  • dental
  • mental health support
  • parental planning resources
  • retirement savings options
  • generous paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
enterprise account managementstrategic account managementcustomer successdata analysisfinancial reportinghealth metricsexecutive business reviewsQBRsB2BSaaS
Soft Skills
executive communicationpresentation skillsorganizational skillsstrategic planningrelationship buildingproblem-solvingadvocacyintervention strategieshands-on approachstakeholder engagement