Dandy

Dental Lab Technician, Anterior Crown and Bridge

Dandy

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $32 - $36 per hour

About the role

  • Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on complex cases and build customer confidence in our digital tools.
  • Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.
  • Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.

Requirements

  • 5+ Years in a Dental Technician Role
  • 3+ years of experience in CAD/CAM design (At least 1 year of 3Shape), including complex and high aesthetic Anterior Crown and Bridge cases
  • Deep understanding of digital dental workflows for your specialized product line, ie. anterior C&B.
  • Technologically adept with the ability to learn and navigate dental design platforms quickly.
  • Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care.
  • Previous experience in a customer-facing lab role is preferred.
  • Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights.
  • Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls. You should feel confident jumping into real-time conversations, answering questions, and building trust quickly.
  • Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously.
  • Desire to work in a fast-growing and rapidly changing fully-digital lab environment.
  • Ability to meet tight deadlines while maintaining exceptional quality standards across every case.
Benefits
  • Paid time off
  • Sick pay
  • Holidays
  • Full benefits package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CAD/CAM design3Shapedigital dental workflowsanterior crownbridge casesdental design platformscomplex case managementtechnical feedback translationcustomer serviceproblem-solving
Soft Skills
empathetic supportcommunication skillsrapport buildingprofessionalismindependent problem-solvingmultitaskingtrust buildingcustomer-facing experienceadaptabilityattention to detail