Dandy

Training Operations Manager

Dandy

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $108,375 - $127,500 per year

About the role

  • Own Training Readiness
  • Build and operationalize the readiness model that determines when an account is truly prepared for training
  • Ensure customers complete key onboarding milestones before training occurs (equipment, scheduling, workflow, expectations, etc.)
  • Create visibility into readiness gaps and drive resolution before they impact go-live
  • Partner cross-functionally to eliminate delays between onboarding stages
  • Drive Capacity & Throughput
  • Forecast training demand and align capacity to support activation goals
  • Manage scheduling systems to ensure the right training happens at the right time
  • Ability to translate data into operational decisions (staffing, scheduling, sequencing, readiness timing)
  • Lead the Coordinator Function
  • Manage and develop a team of Leads and Training Coordinators
  • Define clear ownership of readiness, scheduling, and workflows
  • Establish performance metrics tied to outcomes (not just logistics)
  • Build coaching systems to improve decision-making and prioritization
  • Build Systems & Playbooks
  • Create scalable processes that connect onboarding → readiness → training → activation
  • Standardize workflows to reduce variability in customer experience

Requirements

  • 5+ years of operational experience in a scaling environment
  • Experience leading coordination-heavy or logistics-driven teams
  • Strong track record of building systems, playbooks, and scalable processes
  • Comfort owning capacity planning and throughput challenges
  • Strong data orientation — able to define performance, prioritize work, and improve outcomes
  • Ability to operate cross-functionally and create clarity across teams
  • Builder mindset with energy for structuring ambiguity
Benefits
  • healthcare
  • dental
  • mental health support
  • parental planning resources
  • retirement savings options
  • generous paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
capacity planningscheduling systemsperformance metricsdata analysisprocess standardizationonboarding processesoperational decision-makingworkflow managementscalable processestraining readiness model
Soft Skills
leadershipcross-functional collaborationcoachingprioritizationproblem-solvingcommunicationteam developmentdecision-makingadaptabilitybuilder mindset