Dandy

Senior Operations Manager – Global Fulfillment

Dandy

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $149,325 - $181,000 per year

Job Level

Senior

About the role

  • Develop the global strategy for where, when, and how to operate fulfillment capabilities as the company enters new international markets
  • Assess build vs. partner decisions, including use of third-party warehouses, 3PLs, or contract fulfillment providers
  • Lead the end-to-end execution of new fulfillment operations, including:
  • Company-owned fulfillment centers (site readiness, process design, staffing, and go-live)
  • Third-party fulfillment or storage partners (selection, onboarding, operating model definition, and performance management)
  • Translate strategic plans into clear execution roadmaps with timelines, owners, and success metrics
  • Ensure new operations launch on time, within budget, and at defined service levels
  • Design and implement core fulfillment KPIs (e.g., on-time ship, on-time delivery, order cycle time, cost efficiency)
  • Build reporting mechanisms and operating rhythms to track performance and drive accountability
  • Use data to identify bottlenecks & prioritize improvements
  • Diagnose inefficiencies in the current fulfillment operation and develop a clear, prioritized improvement plan
  • Redesign processes that are manual, fragmented, or outdated to improve throughput, accuracy, and scalability
  • Drive change management on the ground, working closely with operators and frontline leaders

Requirements

  • 8–12+ years of experience in strategy, operations, supply chain, logistics, or fulfillment environments
  • Proven experience launching or scaling physical operations (warehouses, fulfillment centers, manufacturing sites, or similar)
  • Strong analytical skills with demonstrated experience building and using operational metrics
  • Background in high-growth or scaling organizations
  • Comfortable leading complex, ambiguous initiatives with multiple stakeholders
  • Ability to balance strategic thinking with hands-on execution in fast-moving environments
  • Global or international operations experience (Nice to Have)
  • Experience leading facility moves or major operational transitions (Nice to Have)
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fulfillment operationsprocess designperformance managementcore fulfillment KPIsdata analysischange managementoperational metricsstrategic planningimprovement planningprocess redesign
Soft Skills
analytical skillsleadershipstrategic thinkinghands-on executionstakeholder managementproblem-solvingcommunicationaccountabilityadaptabilitycollaboration