Customer Support Team Lead
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Dental Lab Technician – Anterior Crown & Bridge
Dandy
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$33 - CA$37 per hour
Job Level
Mid-LevelSenior
About the role
- Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on complex cases and build customer confidence in our digital tools.
- Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.
- Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.
Requirements
- 5+ Years in a Dental Technician Role
- 3+ years of experience in 3Shape CAD/CAM design, including complex and high aesthetic Anterior Crown and Bridge cases
- Bilingual in English and Canadian French
- Deep understanding of digital dental workflows for your specialized product line, ie. anterior C&B.
- Technologically adept with the ability to learn and navigate dental design platforms quickly.
- Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care.
- Previous experience in a customer-facing lab role is preferred.
- Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights.
- Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls. You should feel confident jumping into real-time conversations, answering questions, and building trust quickly.
- Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously.
- Desire to work in a fast-growing and rapidly changing fully-digital lab environment.
- Ability to meet tight deadlines while maintaining exceptional quality standards across every case.
Benefits
- Health care
- Mental health support
- Parental planning resources
- Retirement savings options
- Generous paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
3Shape CAD/CAM designAnterior Crown and Bridge casesdigital dental workflowsdental design platforms
Soft skills
empathetic supportbuilding rapportverbal communicationwritten communicationproblem-solvingmanaging complex conversationscustomer service
