Principal Tech Support Specialist
Entrust
CloudJavaPostgresSOAP
Customer Service Representative
AlgaeCal Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$52,000 per year
Job Level
Mid-LevelSenior
About the role
- Acting as a knowledge base for customers inquiries with respect to our products and their bone health
- Actively listening to customers and providing them with everything they need to make an informed decision about AlgaeCal
- Supporting customers through a variety of mediums (email, phone)
- Processing orders and returns for customers
- Helping customers understand the results of their DEXA bone scans
- Updating customer interaction records and processing customer accounts
Requirements
- Solid customer service background
- Passionate about natural health
- Expert at building rapport with customers
- Organized and humble
- Critical and creative thinking skills
- Ability to accept and seek feedback
- Excellent multi-tasking skills
Benefits
- A generous healthcare package
- Monthly team events and activities
- Flexible Stat Holidays with the option to bank days for later use
- Remote team building opportunities (Coffee Chats!)
- Supported professional development and continued learning through training and coaching.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceactive listeningrapport buildingorganizationhumilitycritical thinkingcreative thinkingfeedback acceptancemulti-tasking
