Customer Technical Support Specialist, Informatics
Danaher Corporation
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $26 - $36 per hour
About the role
- Handle customer calls by resolving technical product issues to support a 24/7 support function, assigning calls to Field Service or Field Applications when unable to resolve over the phone
- Investigate and recognize issues through to root cause, and communicate product issues, complaints, and improvements
- Collect and analyze data and classify complaints according to FDA requirements, capturing and documenting all aspects of the customer interactions/issues into a customer interaction database
Requirements
- Bachelor's Degree OR Associate's Degree in Medical Laboratory Technology or equivalent
- 3+ years' experience working with Laboratory Information System (LIS) customization/configuration and troubleshooting Beckman Coulter REMISOL Advance middleware
- Ability & willingness to work holidays, some weekends and on-call shifts
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Laboratory Information System (LIS)customizationconfigurationtroubleshootingBeckman Coulter REMISOL Advance middlewaredata analysisroot cause analysiscustomer interaction documentation
Soft Skills
communicationproblem-solvingcustomer serviceanalytical thinking
Certifications
Bachelor's Degree in Medical Laboratory TechnologyAssociate's Degree in Medical Laboratory Technology