Advanced Customer Technical Support Specialist, 2nd Shift
Danaher Corporation
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $37 - $47 per hour
About the role
- Provide technical support to customers through telephone and other forms of communication
- Provide resolutions to hardware, software, assay and training related calls
- Distinguish between hardware, reagent, and software issues
- Mentor and provide peer assistance for routine troubleshooting
Requirements
- Associate, bachelor's, master’s or equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, chemistry
- 5+ years of lab or field experience required
- Ability to clearly articulate and provide directions over the phone or via email
- Previous troubleshooting experience on electromechanical instrumentation is a plus
- Previous experience in a medical technology call center or experience in a medical laboratory is a plus
- Experience in a Customer Service environment
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401(k)
- Remote work options
- Bonus/incentive pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingtechnical supporthardware supportsoftware supportassay supportelectromechanical instrumentationbiomedical engineeringclinical lab sciencelaboratory experiencecustomer service
Soft Skills
communicationmentoringarticulationpeer assistanceproblem-solving
Certifications
associate degreebachelor's degreemaster's degree