Associate Customer Technical Support Specialist, 2nd Shift
Danaher Corporation
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $24 - $29 per hour
About the role
- Provide technical support to customers through telephone and other forms of communication
- Provide resolutions to Hardware, Software, Assay and Training related calls
- Distinguish between hardware, reagent, and software issues
- Mentor and provide peer assistance for routine troubleshooting
Requirements
- Associate, vocational, or equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, or chemistry
- 1+ years of experience in a medical laboratory, medical technology call center, or customer service environment
- Ability to clearly articulate and provide directions over the phone or via email
- Previous troubleshooting experience on electromechanical instrumentation (a plus)
- Experience in a Customer Service environment (a plus)
Benefits
- Health insurance
- 401(k)
- Paid time off
- Flexible work arrangements
- Bonus/incentive pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootinghardware supportsoftware supportassay supportelectromechanical instrumentationtechnical supportcustomer service
Soft Skills
communicationmentoringarticulationpeer assistance
Certifications
Associate degreevocational degree