Danaher Corporation

Senior Manager, Regional Customer Care – EMEA

Danaher Corporation

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • Spain

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Job Level

Senior

Tech Stack

ERP

About the role

  • Proactively oversee and streamline the end-to-end process, partnering with internal functions to ensure seamless customer experience.
  • Drive service level agreements (SLAs) and key performance indicators (KPIs) to maximize customer satisfaction throughout all regions.
  • Forge strong, collaborative partnerships with regional commercial teams to ensure alignment to the commercial strategy.
  • Enable digital adoption in customer care—adopt cutting-edge tools and technologies that boost efficiency and deliver a superior customer experience.
  • Drive continuous improvement and operational excellence by implementing the proven Danaher Business System (DBS) tools and methodologies throughout all customer care functions.

Requirements

  • BA/BS Degree in Business Administration, Operations Management, or related field.
  • Extensive experience directly managing customer care operations in EMEA and working closely with regional and global leadership.
  • Proven track record of driving processes and process improvements (Lean, Six Sigma, or similar) in a complex manufacturing or distribution environment.
  • Strong proficiency with enterprise resource planning (ERP) systems (SAP preferred) and customer relationship management (CRM) platforms.
  • Full proficiency in English and at least one other major European Language (Spanish, German, Italian or French).
Benefits
  • Comprehensive, competitive benefit programs including health care and paid time off.
  • Flexible, remote working arrangements for eligible roles.
  • Professional development opportunities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LeanSix Sigmaprocess improvementscustomer care operationsenterprise resource planning (ERP)SAPcustomer relationship management (CRM)BA/BS DegreeOperations ManagementBusiness Administration
Soft Skills
collaborative partnershipscustomer satisfactioncommunicationproactive oversightalignment to commercial strategycontinuous improvementoperational excellencedigital adoptionteam managementstakeholder engagement