Danaher Corporation

Supervisor, Customer Technical Support – Informatics

Danaher Corporation

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $95,000 - $115,000 per year

About the role

  • Supervise the daily activities of a growing team of Informatics customer technical specialists
  • Manage and direct general workflow activities and ensure adherence to regulatory requirements, policies, and procedures
  • Collaborate with other business units and represent the customer technical support team in cross-functional Informatics meetings
  • Hire, develop, and perform performance reviews for a diverse team of technical specialists
  • Ensure staff is adequately trained on Informatics products
  • Drive continuous improvement within the department and participate in workshops and projects to enhance processes
  • Routinely review team metrics to ensure goals are met

Requirements

  • Bachelor’s degree in Information Technology, Clinical Informatics, Medical Technology or equivalent field
  • 3+ years of experience in people leadership, which includes training, mentoring, developing team
  • Demonstrated experience managing customer grievances
  • Ability to support team outside of normal business hours
Benefits
  • Paid time off
  • Medical/dental/vision insurance
  • 401(k)
  • Flexible work arrangements
  • Professional development opportunities
  • Bonus/incentive pay
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Informaticscustomer technical supportperformance reviewscontinuous improvementteam metrics
Soft Skills
people leadershiptrainingmentoringdeveloping teamcollaboration
Certifications
Bachelor’s degree in Information TechnologyBachelor’s degree in Clinical InformaticsBachelor’s degree in Medical Technology