Zone Service Manager – Americas
Danaher Corporation
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $140,000 - $180,000 per year
About the role
- Own zone-level service business performance, including revenue delivery, growth contribution, operational effectiveness, and customer satisfaction across the Western US.
- Lead execution of service growth mechanisms within the zone, including service contract capture, unit adds, renewals, and digital or service attachment.
- Provide inspirational leadership to an $80M+ P&L organization, directly leading Area Service Managers and indirectly leading a large population of Field Service Engineers across a geographically complex territory.
- Deploy and sustain DBS operating rigor, including ownership of Daily Management cadence, Visual Management, Problem Solving Process (PSP), standard work, and Kaizen execution across the zone.
- Ensure operational excellence and service delivery performance, including high-quality execution of new equipment installations and critical service events.
- Serve as a senior escalation point for complex and high-pressure customer, operational, or performance issues.
- Partner cross-functionally with commercial, product, and operations leaders.
Requirements
- Bachelor’s degree in engineering, life sciences, business, or a related field, or equivalent professional/military experience.
- Long-standing experience leading customer-facing field service organizations within life sciences, biotechnology, medical devices, or other high-technology environments.
- Previous managerial experience, including responsibility for developing and leading people leaders.
- Demonstrated experience leading geographically distributed and remote service teams across large territories.
- Demonstrated use of Danaher Business System (DBS) or lean management frameworks, including Daily Management, standard work, problem solving, and continuous improvement methodologies.
- Proven experience managing or influencing service revenue, growth initiatives, and operational performance metrics at a zone or regional level, including contract growth, renewals, and profitability management.
Benefits
- Health care program
- Paid time off
- Medical/dental/vision insurance
- 401(k) retirement plan
- Flexible remote working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
P&L managementservice contract captureoperational performance metricsproblem solvingcontinuous improvementKaizenDaily Managementstandard workservice delivery performancenew equipment installations
Soft Skills
leadershipcross-functional collaborationcustomer satisfactioninspirational leadershipteam developmentproblem resolutionoperational effectivenesscommunicationstrategic thinkinginfluencing