Danaher Corporation

Senior Manager, Workflow & IT Solutions

Danaher Corporation

full-time

Posted on:

Location Type: Remote

Location: Italy

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Job Level

Senior

About the role

  • Lead, coach, and develop a team of about 60 across EMEA; build succession pipelines and elevate technical & customer skills
  • Establish clear objectives, performance standards, and regular cadence for feedback, recognition, and development
  • Own the planning and execution of complex, multi‑site installations of our Automation Systems and Clinical IT solutions implementing standardized playbooks: discovery, design validation, readiness checks, pilot, go‑live, hypercare
  • Map and optimize customer and internal workflows to reduce cycle time, handoffs, and error rates introducing automation and tooling to improve provisioning, configuration, and incident triage in our installation cycle
  • Oversee tiered support operations with SLA adherence, proactive monitoring, and root cause elimination
  • Drive a “fix‑forward” culture: permanent corrective actions, knowledge base updates, and prevention
  • Establish governance: stage‑gates, risk/issue management, change control, and executive reporting, ensuring compliance with EMEA regulatory requirements (privacy, data residency, security) and local regulations & standards
  • Partner with Commercial on solution scoping and handover; align with Field Service for escalations and roadmap
  • Coordinate with PMO for installation prioritization, capacity planning, and forecasting
  • Own regional resourcing model, utilization, and workforce planning; balance in‑house and partner capacity managing budgets and cost controls while maintaining quality and customer outcomes

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field; Master’s preferred
  • 10+ years in solution delivery of Automation/IT services in the healthcare/medical sector, including 5+ years leading large, distributed teams across EMEA
  • Ability to work effectively across diverse cultures and geographies
  • Proven experience managing large teams and complex projects in a multinational environment
  • Proven experience with complex installations (integrations, networking, security, data migration) and customer support operations
  • Strong command of ITIL practices, incident/problem/change management, and service SLAs
  • Familiarity with security frameworks (e.g., ISO 27001) and EMEA data/privacy regulations (e.g., GDPR)
Benefits
  • Professional development opportunities
  • Opportunity to build a meaningful career
  • Supportive team culture

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Automation SystemsClinical IT solutionsITIL practicesincident managementproblem managementchange managementdata migrationnetworkingsecurity
Soft skills
leadershipcoachingteam developmentcross-cultural communicationproject managementperformance managementfeedbackgovernancecapacity planning
Certifications
Bachelor’s degreeMaster’s degreeISO 27001