Digital Pathology Product Specialist
Danaher Corporation
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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About the role
- Provide advanced remote and on-site escalation support of Digital Pathology products to the EMEA Selling Units, including leading the activities and coordinating with other internal teams such as Selling Unit (SU) 2nd Level Support and the Business Unit (BU) with the objectives of minimizing customer downtime and generating revenue opportunities, communicating trends and correct parts issues
- Support large complex implementations and customers within direct and in-direct regions.
- Provide proactive technical support through dissemination of technical memos, bulletins, and related information, as well as recurring Service Excellence calls including trends, upcoming changes, and sharing of best practices
- Work collaboratively with product management, R&D, manufacturing and other relevant BU departments to review and maintain instrument quality reporting.
- Proactively identify declining quality trends and develop potential countermeasures
- Responsible for working with key internal and external stakeholders to resolve issues, assisting with training and mentoring team members to improve overall performance of EMEA SU Service Organization
Requirements
- Field Service Engineering experience with an Associate degree OR equivalent technical work experience.
- Preferred knowledge of the diagnosis, repair, and maintenance of Leica Biosystems digital Pathology instruments.
- Time Management and productivity efficiency with service call handling
- Professional with strong technical acumen – analytical with the ability to understand complex system operation and troubleshooting
- Proficiency with test equipment used in field service support
- Travel, Motor Vehicle Record & Physical/Environment Requirements: Travel: Must be able to travel approximately 50% of the time, this will vary depending on requirements. Overnight travel will be required
Benefits
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Field Service EngineeringDiagnosisRepairMaintenanceTechnical AcumenAnalytical SkillsTroubleshootingTest Equipment ProficiencyDigital PathologyQuality Reporting
Soft skills
Time ManagementProductivity EfficiencyCommunicationCollaborationMentoringProblem SolvingCustomer SupportTeamworkLeadershipProactive Approach
Certifications
Associate DegreeTechnical Work Experience