Danaher Corporation

Field Service Engineer – Bioprocess

Danaher Corporation

full-time

Posted on:

Location Type: Remote

Location: Ireland

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About the role

  • Plan and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.
  • Provide advice on the use and care of instruments to customers, maintaining a high level of technical and customer management skill.
  • Maintain on-going communication with other Company staff and ensure adequate liaison with and support for the Sales team.
  • Plan & organize preventive maintenance visits.
  • Promptly complete and return relevant paperwork (and electronic evidence) associated with service visits and installations.
  • Attend and assist in the organization of training courses, meetings and seminars.
  • Provide assistance and advice to Field Service and Regional Service Manager on matters relevant to the Company’s area of business.
  • Maintain a positive and collaborative working relationship with other field service staff and the Sales force to ensure the customer needs are understood and met.
  • Maintain stocks of useable spares, regularly reviewing the stock to optimize stock holding in keeping with instruments serviced.
  • Ensure that tools and test equipment supplied by the Company are maintained in good and fully functional condition.
  • Maintain an up-to-date awareness of changes to instruments and the wider aspects of technology.
  • Complete allocated jobs in the shortest practical time.
  • Where work cannot be completed retain ownership to see through to completion.
  • Seek opportunities to expand the after-sales support business.
  • Active selling of Service Agreements and products, seeking opportunities for future business opportunities.
  • Comply with Environment, Health and Safety (EHS) Policy, laws, rules and procedures and completes all EHS training within agreed deadlines.
  • The role will be 100% customer facing, all tasks can be carried out from the field via the mobile tools provided or subject to sufficient progression may be required to participate in our remote diagnostics/fix program which would typically represent 20% of the working week.

Requirements

  • Ideally knowledge of Life sciences or service business and customer base.
  • Relevant instrumentation/technology experience.
  • Extensive experience in laboratory/manufacturing environment.
  • Computer skills to include hardware & software (incl. MS Office packages).
  • Excellent communication skills for customer service and the expansion of Service products including support agreements.
  • Effective organizational and administrative skills.
  • Current Driving license.
  • Ability to deal professionally with people at all levels or the organization.
  • Comfortable in clean room environment.
  • Can demonstrate through activity-based examples from the workplace, aptitude to a field based technical role.
  • In-house and external training will be provided.
Benefits
  • 25 days annual leave
  • 10 Bank holidays
  • Bonus
  • Company car/van
  • Employee assistance program
  • 4 x Basic salary life assurance
  • Long service award
  • Pension scheme
  • Cycle to Work Scheme
  • Medical and Dental Insurance
  • Discounted Gym Membership
  • Other benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
instrumentation experiencetechnical problem resolutionpreventive maintenancecustomer managementlaboratory experiencemanufacturing experiencefield service skillsremote diagnosticsstock managementEHS compliance
Soft skills
communication skillsorganizational skillsadministrative skillscollaborative workingcustomer serviceprofessionalismownershipadaptabilitysales skillstraining facilitation
Certifications
current driving licenseEHS training