Customer Support Representative
Dana Incorporated
full-time
Posted on:
Location Type: Office
Location: Arzignano • Italy
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About the role
- Respond promptly and professionally to customer inquiries via email, phone, and other communication channels
- Provide accurate information regarding products, services, and order status
- Manage and resolve customer complaints and issues in a timely manner
- Coordinate with internal departments (Sales, Logistics, Quality, Engineering) to ensure customer needs are met
- Process orders, returns, and replacements according to company policies
- Handle invoicing activities and ensure accurate billing for customer orders
- Manage shipping processes for intra-EU and extra-EU deliveries, ensuring compliance with customs and regulatory requirements
- Monitor and follow up on open cases to ensure resolution and customer satisfaction
- Identify opportunities to improve processes and enhance the customer experience
Requirements
- High school diploma or equivalent
- Proven experience in customer service or a similar role
- Excellent verbal and written communication skills in English
- Strong problem-solving and organizational skills
- Proficiency in MS Office suite
- Ability to work in a fast-paced environment
Benefits
- Exceptional service to customers
- Strong communication skills
- Attention to detail
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceorder processinginvoicingshipping managementcomplaint resolutionregulatory complianceprocess improvement
Soft Skills
communicationproblem-solvingorganizationalcustomer satisfactiontimeliness
Certifications
high school diploma