Professional Service Engineer – m/f/d
Damovo
full-time
Posted on:
Location Type: Hybrid
Location: Frankfurt am Main • Germany
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About the role
- Analyze and handle 2nd-level tickets in the area of Unified Communications (UC) for our clients
- Provide service for UC solutions on-site at client locations as well as remotely
- Independently implement UC systems, network solutions, servers, and applications such as call center platforms or voicemail
- Work closely with internal teams and clients to efficiently resolve issues
Requirements
- Completed vocational training or a degree in IT, telecommunications, or an equivalent qualification
- Experience in 2nd-level support for Unified Communications (UC)
- Knowledge of structured building cabling and telecommunications technology
- Knowledge of routing/switching and experience with Microsoft and Linux operating systems
- Analytical thinking and strong problem-solving skills
- Independent and structured working style, as well as the ability to work in a team
- Very good German and good English skills, both written and spoken
- Customer orientation and strong communication skills for direct contact with our clients
Benefits
- Smart Working: Hybrid work with hours that best fit your personal life. Plus: work up to 90 working days per year from abroad!
- Mobility support: Take advantage of our JobRad offer for your daily commute or enjoy the convenience of the Deutschlandticket with our subsidy
- The Damovo culture: Develop your full potential in an innovative, international environment with flat hierarchies and an informal, first-name culture
- Diverse development opportunities: Regular training and free Babbel language courses are included
- Attractive terms: A market-competitive salary package, 30 days of annual leave and special leave for family occasions to ensure the right work–life balance. In addition, we support you with your retirement provision.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
2nd-level supportUnified Communications (UC)network solutionsserverscall center platformsvoicemailroutingswitchingMicrosoft operating systemsLinux operating systems
Soft Skills
analytical thinkingproblem-solvingindependent workingstructured working styleteamworkcustomer orientationcommunication skills
Certifications
vocational trainingdegree in ITdegree in telecommunications