Damovo

Systems Engineer

• Fault analysis and root-cause investigation in enterprise LAN/WLAN and security environments, including communication with the vendor
• Support in developing complex design and integration concepts for enterprise LAN/WLAN and security environments within the Cisco ecosystem
• Advise our clients on network architecture, design, and operations
• Implement changes and upgrades in customer networks

System Engineer, Cisco EN

• Troubleshooting and root-cause analysis in Enterprise LAN/WLAN and security environments, including communication with vendors.
• Support in developing complex design and integration concepts for Enterprise LAN/WLAN and security environments within the Cisco ecosystem.
• Advise our clients on network architecture, design and operations.
• Implement changes and upgrades in customer networks.

System Engineer, Cisco Enterprise Networks

Chief Technology Officer

• You lead the development and implementation of the enterprise networking strategy — always aligned with customer needs and market trends.
• You act as a technical sparring partner for enterprise and public-sector customers, leading workshops, roundtables and architecture reviews with C-level decision-makers.
• You drive the development of Network-as-a-Service, Managed Security Services, as well as hybrid and cloud-native network solutions.
• You translate complex technical concepts into clear business value for non-technical stakeholders.
• You publish whitepapers, host webinars, and represent Damovo at international events and vendor summits.
• You work closely with leading partners such as Cisco, Extreme Networks, HPE Aruba, Nokia, and Palo Alto to develop new services and go-to-market strategies.
• You act as a mentor for technical teams, sharing your knowledge of best practices and emerging technologies.

Field CTO, Enterprise Networks

Sales

• Lead our sales team in a player/manager role
• Develop and implement strategic sales plans
• Achieve revenue targets and expand customer base in Ireland and the UK
• Mentor and motivate a team of sales professionals
• Identify new business opportunities
• Cultivate relationships with potential customers
• Collaborate with marketing and product teams
• Analyze sales data and market trends
• Monitor competitors' activities
• Develop strong relationships with key customers and partners
• Represent the company at industry events, conferences, and trade shows.

Sales Manager

Account Manager

• You manage our existing customers and actively build new customer relationships within the upper mid-market and Top 500 companies in Berlin and the eastern federal states of Germany.
• You are responsible for the entire sales process — from preparing proposals through sales and contract negotiations to successful closing.
• You strategically develop our business area together with the team and contribute actively to our growth.
• You work across all our business units in the solutions area for complex business communications (Unified Collaboration and Video) as well as in related infrastructure areas (e.g., networking and security).

• You support our experienced Account Managers in selling Damovo's portfolio – from Modern Workplace and Cyber Security to Enterprise Networks and Global Services.
• You identify and qualify potential new business opportunities through networking, email, social media and campaigns.
• You build relationships with new and existing customers and identify opportunities for cross-selling and upselling.
• You work closely with your sales team to align strategic sales approaches and successfully close projects.
• You assist with offer/quote management – from preparation to follow-up – and act as the interface between customers, internal teams, vendors and distributors.

Junior Account Manager

• Support and continuous development of the Windows/Linux server infrastructure on premise as well as in Azure Cloud
• Installation, administration, configuration and optimization in the areas of on premises, cloud, virtualization, O365, Exchange online, SharePoint, Azure, Business & Service applications
• Responsible for the creation and maintenance of specific documentation
• Use of network monitoring solutions and provision of on-call services

IT System Engineer

• Manage existing customers and actively acquire new customers in the upper mid-market and among the top 500 companies in Bavaria and Baden-Württemberg.
• Responsible for the entire sales process — from preparing proposals and conducting sales and contract negotiations to successfully closing deals.
• Strategically develop the business area together with the team and contribute actively to growth.
• Work across all business areas in the solutions domain of complex business communications (Unified Collaboration and Video) as well as in the related infrastructure areas (e.g., networking and security).

• New client acquisition across the nationwide retail sector
• Account management, expansion and strategic development of newly acquired customers as well as major existing clients
• Marketing and sales of modern digitalization and rollout projects, including Mobile Device Management, WiFi solutions, and Electronic Shelf Labeling
• Cross-selling across all Damovo business units — from Unified Collaboration & Video to Network & Security
• Offering and positioning our Managed Services and consulting services
• Leading sales and contract negotiations, creating account and business plans, and taking responsibility for revenue and margin in your customer segment

Account Manager, Retail

Field Engineer

• Provide technical support for Genesys contact center platforms, including installation, configuration, and troubleshooting
• Diagnose and resolve issues related to Genesys software, integrations, and underlying infrastructure
• Work closely with clients and internal teams to deliver high-quality support, ensuring systems operate efficiently and effectively
• Perform system upgrades, patches, and maintenance activities to ensure the latest functionalities and security measures are in place
• Monitor system performance and ensure uptime in line with agreed Service Level Agreements
• Document and maintain detailed records of customer interactions, issues, and resolutions in ticketing systems
• Collaborate with cross-functional teams (e.g., network engineers, application developers) to resolve complex technical issues

Genesys Service Engineer

Business Development Rep

• Hunt for new opportunities – identify and engage with potential clients, building relationships with key decision-makers
• Develop a winning sales strategy – drive new business growth and expand our market presence in Belgium
• Sell innovative solutions – promote and sell intelligent meeting room solutions, UC platforms (Microsoft Teams, Zoom, etc.), and other collaboration technologies
• Work cross-functionally – collaborate with technical, presales, and marketing teams to craft tailored solutions that address customer needs
• Own the sales cycle – from lead generation and qualification to contract negotiation and closing
• Stay ahead of the game – keep up with market trends, competition, and emerging technologies in UC and collaboration
• Deliver results – exceed sales targets and key performance indicators (KPIs)

Business Development Manager – UC Solutions, Modern Workplace

Manager

• Verantwortung für den gesamten Service Operation Prozess bei unseren Kunden, von der Steuerung bis zur Qualitätssicherung
• Proaktive Kundenführung und Identifizieren von Optimierungs- und Entwicklungspotenzialen in der Serviceerbringung
• Gezielte Steuerung von Eskalationen und Sicherstellung einer lösungsorientierten Kommunikation
• Aktive Weiterentwicklung und Vermarktung von vertraglichen Dienstleistungen und individuellen Servicekonzepten, sei es durch die Umsetzung spezifischer Kundenwünsche (Change Requests), die Mitarbeit an Vertragsinhalten oder das Erkennen von Chancen für zusätzliche Leistungen
• Erstellung, Analyse und Präsentation von Service-Reports, KPIs und daraus abgeleiteten Handlungsempfehlungen sowie Durchführung strukturierter Service Reviews auf unterschiedlichen Managementebenen
• Teilnahme an regelmäßigen Service-Meetings mit unseren Kunden zur Sicherstellung der vereinbarten Leistungen gemäß vereinbarten SLA´s
• Durchführung von Service-Präsentationen sowie interaktiven Workshops beim Kunden
• Aufbau langfristiger Kundenbeziehungen durch ein exzellentes Serviceerlebnis und nachhaltiger Betreuung
• Enge Zusammenarbeit mit dem Vertriebsteam zur strategischen Weiterentwicklung bestehender Kundenbeziehungen
• Steuerung externer Dienstleister und interner Fachabteilungen zur Sicherstellung der vertraglich vereinbarten Leistungen

Service Delivery Manager

Project Manager

• Project planning and coordination of internal and external resources and associated documentation
• Ensuring projects are delivered on time and within budget through careful work stream management
• Creating project schedules and chairing customer meetings
• Owning and managing communication and governance with stakeholders
• Meeting customer expectations in terms of quality and timelines
• Ensuring all project scope changes are captured and auditable
• Developing and maintaining relationships with customers

• Analyze and handle 2nd-level tickets in the area of Unified Communications (UC) for our customers
• Provide service for UC solutions at customer sites and remotely
• Independently implement UC systems, network solutions, servers and applications such as call center solutions or voicemail
• Work closely with internal teams and customers to efficiently resolve issues

Professional Service Engineer

• Analyze and handle 2nd-level tickets in the area of Unified Communications (UC) for our customers.
• Provide service for UC solutions on-site at customer locations as well as remotely.
• Independently implement UC systems, network solutions, servers, and applications such as call center or voicemail systems.
• Work closely with internal teams and customers to resolve issues efficiently.

System Engineer

• Develop and execute a strategic sales plan to achieve revenue targets
• Identify, qualify, and secure new business opportunities within enterprise and mid-market segments
• Build and maintain strong, long-term relationships with key stakeholders and decision-makers
• Collaborate with internal teams, including pre-sales, technical consultants, and project managers, to develop tailored solutions for clients
• Conduct thorough market research to identify trends, customer needs, and competitive positioning
• Manage and negotiate complex sales cycles from lead generation to deal closure
• Prepare and present compelling proposals, business cases, and product demonstrations
• Keep accurate records of sales activities, pipeline management, and forecasts in CRM systems

Business Development – Key Account Manager

Administration

• 2nd and 3rd level support for both the software infrastructure and client systems.
• Administration, configuration and optimization of operating systems, virtualization, Microsoft 365, Exchange Online, SharePoint, Azure, and business & service applications — both cloud-based and on-premises in Damovo's data center in Düsseldorf.
• Point of contact for users regarding functional questions about the respective software.
• Responsible for lifecycle management of the relevant software and operating systems; management and documentation of IT assets.
• Requesting and assigning permissions for relevant systems such as AD, AAD, SharePoint and others.

System Administrator

• Support in the planning, execution, and delivery of IT projects
• Assist in coordinating efforts between clients, internal teams, and external partners
• Ensure projects are completed on time, within scope, and within budget
• Create project schedules and chair customer meetings
• Own and manage communication and governance with stakeholders
• Develop and maintain relationships with customers at an operational level
• Develop daily & weekly status reports and create documentation for reporting