Supervise and support the Front Desk Specialist, Overnight Client Support Specialists, and Facility Support Specialist to ensure consistent operations across all shifts
Provide onboarding, training, and ongoing coaching to staff on operational procedures, safety protocols, and facility expectations
Develop and manage staff schedules in coordination with the Director of Operations
Conduct regular check-ins with staff to address operational challenges, reinforce expectations, and support professional development
Promote professionalism, accountability, and effective teamwork among operations staff
Address performance concerns and escalate staffing or disciplinary issues to the Director of Operations when appropriate
Oversee the day-to-day condition, safety, and functionality of the Dakota Woodlands facility
Conduct regular facility walkthroughs
Identify facility maintenance needs and coordinate repair requests
Ensure common areas, offices, and client spaces remain clean, safe, and operational
Monitor building systems including alarms, security systems, and operational equipment to ensure proper functioning
Assist with room turnovers, furniture assembly, equipment installation, painting, or simple facility projects
Ensure operational staff follow building safety procedures, visitor protocols, and security practices
Oversee implementation of building security procedures including visitor access, alarm systems, and facility monitoring
Ensure incidents and safety concerns are documented properly

Requirements

High school diploma or equivalent required
Coursework in social work, human services, education, operations, or related fields is a plus
Experience supervising staff and managing schedules in operations, facilities, hospitality, or service-based environments
Strong leadership, communication, and organizational skills with the ability to engage clients respectfully and professionally
Ability to maintain professional boundaries and follow organizational policies
Strong organizational skills and attention to detail
Familiarity with facility operations, building systems, and maintenance coordination preferred
Ability to manage multiple operational responsibilities in a fast-paced environment
Experience working in nonprofit, shelter, or human services environments preferred
Ability to work with diverse populations and maintain professionalism in sensitive situations
Ability to respond to operational challenges in a dynamic 24-hour shelter environment and coordinate timely solutions when urgent facility or safety issues arise
Proficiency in basic computer systems and communication tools
Commitment to Dakota Woodlands’ mission and values

Benefits

Medical
Dental
Retirement
Short-Term Disability (STD)
Long-Term Disability (LTD)
Paid Time Off (PTO)
Paid holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

facility operationsbuilding systemsmaintenance coordinationschedulingstaff supervisionsafety protocolsoperational proceduresincident documentationroom turnoversfurniture assembly

Soft Skills

leadershipcommunicationorganizational skillsprofessionalismattention to detailclient engagementability to manage multiple responsibilitiesability to work with diverse populationsability to respond to operational challengesteamwork

Certifications

high school diploma or equivalent