Dakota Woodlands

Customer Support

• Serve as the first point of contact for clients, visitors, and staff.
• Greet clients and visitors warmly, fostering a professional and compassionate environment.
• Answer phone calls, respond to inquiries, and route communications appropriately.
• Monitor and manage client entry and exit to ensure adherence to facility policies.
• Assist clients with routine needs, including information about services and resource access.
• Provide respectful guidance to clients navigating the facility.
• Address and report client concerns to appropriate team members.
• Maintain accurate client interaction records and other required documentation.
• Assist with administrative functions, such as filing, data entry, and supply management.
• Support the upkeep of a clean, organized, and safe environment for all.
• Perform routine tasks like tidying common areas and restocking supplies.
• Report maintenance needs to designated personnel.
• Coordinate with staff to deliver efficient client support services.
• Participate in team meetings, training, and professional development opportunities.
• Promote a positive and inclusive work environment.
• Perform additional responsibilities as assigned by the Director of Operations.

Client Support Specialist – Overnight Shift

Financial Planning and Analysis

• Manage general ledger, reconciliations, cash flow, and monthly financial statements
• Prepare and present financial reports to the Finance Committee and Board of Directors
• Maintain internal controls, fraud-prevention protocols, and financial documentation policies
• Lead the annual budget process; support department heads with program-level budgets
• Manage Emergency Assistance (EA) billing processes, census tracking, and reconciliation
• Support payroll accuracy in partnership with HR and BambooHR
• Record and reconcile donations in QuickBooks
• Maintain documentation for audits, grants, and tax filings
• Assist with insurance renewals and vendor contract reviews

Client Support Specialist – Overnight Shift

Director of Finance