Daivergent

Manager

• Meet in-person with service coordinators, VR counselors, school administrators, and state disability agency staff on a weekly basis at their New York offices.
• Conduct virtual meetings via Zoom, email, and phone with service coordinators, VR counselors, school administrators, and staff from state disability agencies to provide updates on client progress, address service-related questions, and ensure ongoing alignment.
• Represent Daivergent with professionalism while communicating client updates, resolving issues, and aligning on service plans.
• Manage the full client lifecycle from referral through onboarding, contract authorizations, engagement monitoring, and service closure.
• Monitor paused, stalled, or disengaged cases and complete follow-up or case closure.
• Support the onboarding of new coaches by providing program orientation and practical guidance on delivering services in both individual and group settings.
• Provide state-specific compliance guidance to coaches regarding ACCES-VR service codes, documentation requirements, and data standards for NY.
• Provide ongoing support to assigned coaches by responding to service delivery questions, assisting with issue resolution and escalations, and reinforcing service delivery expectations.
• Submit detailed, accurate, and timely case notes for all client, school, and agency interactions using Daivergent’s internal systems.
• Work closely with Daivergent billing team to request authorizations and amendments for client service plans.
• Conduct regular audits and quality assurance checks of coach notes.
• Participate in regular case meetings with other Case Managers to review escalations, support complex cases, and ensure consistent service delivery practices across teams.