Dairy Queen

Restaurant Franchise Business Consultant

Dairy Queen

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $95,120 - $116,522 per year

About the role

  • provides guidance and coaching to franchisees and Operations team to achieve short and long-term company and operational goals.
  • utilizes knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards, and operating systems while maintaining or exceeding customer expectations.
  • ensures compliance with IDQ policies and system standards.
  • gains and maintains support of DMA chair people and other key franchisee leadership in achieving operational goals.
  • engages functional experts when needed.
  • provides support to other functions when needed.
  • effectively implements and executes the Worldwide Operation’s Business Plan (rolling 1-, 2- and 3-year plan) for a particular District.
  • develops and implements a district wide business plan (i.e., integrated marketing, operations, training, development, and supply chain plans).
  • provides necessary counsel and assistance to ensure the plans include specific goals and strategies in support of ADQ’s Operations and Marketing Plan.
  • provides advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors, and franchisees.
  • responsible for positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by Operations Business Plan and ADQ’s operating standards.
  • provides impactful advice and counsel to position franchisees for optimal financial health.
  • partners with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies.
  • may assist with new store openings as required.
  • completes Ad Hoc projects as required.

Requirements

  • Bachelor’s degree in business, restaurant management or a related field or equivalent restaurant operations experience.
  • 4 or more years of restaurant management (multi-unit/high volume preferred) and/or franchise operations management (or an equivalent combination of education and experience).
  • A clean driving record is required.
  • Thorough knowledge and familiarity with the Restaurant Industry (QSR preferred).
  • Thorough knowledge of restaurant operations.
  • Proficient knowledge of marketing, finance, training, human resource, and development.
  • Well organized with a high attention to detail and accuracy.
  • Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
  • Strong communication skills, with the ability to clearly articulate concepts and programs to a variety of audiences.
  • Excellent written and verbal communication skills.
  • Ability to provide excellent customer service to both internal and external clients.
  • Strong ability to multi-task and prioritize multiple projects and requests simultaneously.
  • Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.
  • Ability to work quickly in a fast-paced environment with frequent interruptions.
  • Ability to be available and to work occasional evening and weekend hours as necessary, to meet business needs of franchisees.
  • ServSafe certification.
  • Frequent (4+ hours per day) communication via telephone and email.
  • Ability to travel overnight for franchisee and staff meetings/visits an average of two weeks per month.
  • Ability to drive an automobile for franchisee and staff meetings/visits.
  • Ability to travel by airplane as necessary.
  • Ability to stand on concrete or tiled floors for up to 8 hours per day, when visiting a franchisee location.
  • No food or beverage allergies that would prevent you from tasting products or working in and around a Dairy Queen restaurant environment.
Benefits
  • medical
  • dental
  • 401K match
  • paid time off (including volunteer time as well as parental leave)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
restaurant managementfranchise operations managementmarketingfinancetraininghuman resourcesdevelopmentshift managementfood safetycustomer service
Soft Skills
communication skillsattention to detailcreative thinkingmulti-taskingrelationship buildingorganizational skillsproblem-solvingadaptabilityleadershipcoaching
Certifications
ServSafe certification