DailyPay

Director, Product Research – Content

DailyPay

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $215,000 - $270,000 per year

Job Level

Lead

About the role

  • Strategic Leadership: Partner with the VP of UX & Product Design to align research initiatives with the 12-to-24-month product vision and business goals.
  • Team Development: Recruit, mentor, and manage a small team of researchers, fostering a culture of rigorous inquiry, professional growth, and high impact.
  • Methodological Excellence: Oversee the end-to-end research lifecycle—from foundational, generative studies to rapid evaluative testing—ensuring high-quality, actionable insights.
  • Cross-Functional Influence: Act as a strategic advisor to Product, Engineering, and Marketing, using storytelling to socialize insights and drive a unified understanding of our users.
  • Research Operations: Scale our research infrastructure, including participant recruitment, insight repositories, and the "democratization" of self-serve tools for the broader team.
  • Business Impact: Quantify the ROI of research by connecting user insights to key business metrics like retention, conversion, and financial wellness outcomes.
  • Market Advocacy: Stay at the forefront of the fintech landscape, ensuring our research methods account for the unique nuances of earned wage access.

Requirements

  • Bachelor’s Degree and Equivalent Experience: 8+ years of experience in product/UX research, with at least 3+ years in a leadership or management capacity.
  • Pragmatic Problem Solving: A proven ability to balance rigorous research standards with the "need for speed" in a fast-paced, high-growth environment.
  • Strategic Thinking: Experience moving from "finding" to "recommendation," with a track record of influencing executive-level product strategy.
  • Full-Stack Methodological Skills: Mastery of qualitative and quantitative methods, with the ability to coach others on when to use "scrappy" vs. "deep-dive" approaches.
  • UX Strategy: Extensive experience validating complex digital interactions and UI patterns, providing the design-centric insights necessary to evolve a world-class fintech interface that is both intuitive and high-performing.
  • Fintech or Complex Marketplace Experience: A deep appreciation for the complexities of financial data, regulated industries, or multi-sided marketplaces.
  • Exceptional Communication: The ability to distill complex human behaviors into clear, compelling narratives that move stakeholders to action.
  • Collaborative Spirit: A "player-coach" mentality with a passion for building inclusive team cultures and working across functional boundaries.
Benefits
  • Exceptional health, vision, and dental care
  • Opportunity for equity ownership
  • Life and AD&D, short- and long-term disability
  • Employee Assistance Program
  • Employee Resource Groups
  • Fun company outings and events
  • Unlimited PTO
  • 401K with company match
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product/UX researchqualitative methodsquantitative methodsresearch lifecyclegenerative studiesevaluative testingUX strategydata analysisinsight generationROI quantification
Soft Skills
strategic leadershipteam developmentpragmatic problem solvingstrategic thinkingexceptional communicationcollaborative spiritmentoringstorytellinginfluencingcultural inclusivity