Daikin Comfort

Support Technician

Daikin Comfort

full-time

Posted on:

Location Type: Office

Location: Chesterfield • Montana • United States

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Tech Stack

Firewalls

About the role

  • Provide remote technical support to clients and field technicians regarding the installation, maintenance, troubleshooting, and repair of BAS/BMS systems.
  • Diagnose and resolve issues with HVAC systems by communicating with on-site technicians or end-users through phone, email, or remote software tools.
  • Provide technical guidance to field technicians on installations, repairs, and system optimizations.
  • Assist customers with operational questions, settings adjustments, and system optimization to ensure optimal performance.
  • Use remote monitoring software to identify system faults, perform remote resets, adjust settings, and provide feedback on HVAC system health.
  • Maintain detailed records of customer interactions, issues resolved, and solutions provided.
  • Occasionally conduct training for field technicians and customers on system usage, best practices, and troubleshooting.
  • Work closely with engineering teams, product managers, and field technicians to relay feedback from the field and assist in product development or improvements.

Requirements

  • 3 years of experience in building automation (BAS/BMS) or HVAC control systems.
  • Strong knowledge of Direct Digital Control (DDC) components and major building systems.
  • Proficiency in troubleshooting, maintaining, and calibrating control components.
  • Operational knowledge of mechanical HVAC systems.
  • Computer skills including Microsoft Office.
  • Ability to configure IT Networking components including routers, ports, switches, firewalls, and addresses.
  • Programming in at least one language or function block.
  • Ability to troubleshoot High and Low voltage electrical knowledge.
  • High School Diploma or GED Equivalent.
  • Must be legally authorized for employment in the United States.
Benefits
  • Equal Opportunity Employer

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
building automation systemsHVAC control systemsDirect Digital Control (DDC)troubleshootingmaintenancecalibrating control componentsmechanical HVAC systemsIT Networking componentsprogrammingelectrical knowledge
Soft skills
technical supportcommunicationtrainingproblem-solvingcustomer servicecollaborationfeedback relayguidancerecord keepingoperational optimization
Certifications
High School DiplomaGED Equivalent